Service Advisor
Pay & Benefits
- Salary: £30,000 - 32,000 basic per annum + competitive bonus scheme (Realistic OTE - £36,000)
- Hours: Monday to Friday 8:30 AM – 5:30 PM | Saturday 8:30 AM – 12:30 PM on a 1-in-4 rota basis
- Holiday & Perks: 25 days annual leave + 8 bank holidays (33 days total)
- Health & Wellbeing: Life assurance benefit, Employee Assistance Programme via BEN, wellbeing & lifestyle app, plus free confidential counselling
- Employee Savings: Generous discounts on new/used vehicles, servicing, and parts for immediate family, plus nationwide gym discounts
- Training & Development: Comprehensive manufacturer-led training pathways to continuously upskill and advance your career
- Workload: High-energy customer interaction, telephone call handling, scheduling technical workshop bookings, vehicle handovers, upsells, and liaising directly with technicians
About Us
We are a premier, family-owned franchised main dealer group operating in the Worthing / Ferring area. Known for our modern facilities, zero-corporate-pressure culture, and high staff retention, we pride ourselves on delivering top-tier service to our customers while providing a supportive, highly collaborative work environment for our team.
Role Overview
Seeking a friendly, organised, and customer-focused Service Advisor to join our busy aftersales team. You will be the face and voice of our service department—greeting customers, managing inbound/outbound calls, booking vehicles into the workshop, updating owners on progress, and ensuring an exceptional experience from start to finish.
Requirements
- Experience: Minimum 2 years in motor trade aftersales or dynamic customer-facing service roles.
- Communication Skills: Excellent telephone manner, strong IT literacy, and the ability to explain technical repairs simply.
- Mindset: Smartly presented, conscientious, highly organised, and driven to achieve customer satisfaction and booking targets.
- Licence: Full UK Driving Licence (Required).
Location & Commute
- Base: Ferring / Worthing Area (Free secure on-site parking)
- Road Links: Strategically situated directly off the main A259, with fast links to the A24 and A27 offering easy commutes across West Sussex.
- Public Transport: Close to Goring-by-Sea and West Worthing mainline train stations with regular regional bus routes right on the doorstep.
- Commutable From: Worthing, Littlehampton, Shoreham-by-Sea, Bognor Regis, Arundel, and Brighton.
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Service Advisor | High End Dealer | 36K OTE in Worthing employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
