Pay & Benefits
Salary: £35,000 basic per annum + bonus structure
Hours: Monday to Thursday: 8:00 AM – 5:00 PM | Friday: 8:00 AM – 3:30 PM (EARLY FINISH & NO WEEKENDS)
Perks: 28 days holiday (including bank holidays), company pension scheme, employee discounts on vehicle servicing and parts, free secure on-site parking, AA-approved modern workshop environment
Training & Development: Ongoing professional leadership, aftersales systems, and EV/hybrid awareness development pathways
Workload: Overseeing daily workshop operations, customer service management, job booking/scheduling, technician allocation, parts management, video vehicle health check monitoring, and maintaining high customer satisfaction ratings
About Us
We are a premier, family-owned independent workshop and AA-approved service centre operating in the Warwick area. Established for over 30 years and boasting hundreds of 5-star customer reviews, we are known for our modern facilities, zero-corporate-pressure culture, and outstanding staff retention. We pride ourselves on delivering honest, top-tier automotive care to our loyal local client base while providing a supportive, high-performing environment for our team.
Role Overview
Seeking an experienced Automotive Service Manager / Workshop Controller to lead our busy front-of-house and workshop operations. You will act as the crucial link between our valued customers and workshop auto technicians. Your role will focus on driving workshop efficiency, delivering transparent customer care, managing job workflow from intake to handover, and upholding our stellar reputation for quality.
Requirements
- Proven experience as a Service Manager, Workshop Controller, Service Advisor, or Aftersales Manager within an automotive dealership or independent garage setting.
- Strong knowledge of vehicle maintenance, diagnostics, servicing schedules, and repair estimation.
- Excellent communication skills with a track record of high customer satisfaction and transparent advice.
- Competency with garage management software, job scheduling, and basic automotive admin processes.
- Full UK driving licence.
Location & Commute
Base: Warwick (Free secure on-site parking)
Road Links: Strategically positioned directly off the A46 Warwick Bypass with fast links to the M40 and A45, offering effortless commutes across Warwickshire and the West Midlands.
Public Transport: Easily accessible via Warwick and Warwick Parkway mainline train stations alongside frequent local bus services.
Commutable From: Leamington Spa, Kenilworth, Stratford-upon-Avon, Coventry, Solihull, and Rugby.
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Automotive Service Manager | Early Friday Finish | Family Run in Warwick employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
