Pay & Benefits
- Salary: Up to £32,000 basic per annum
- Hours: Monday to Friday (e.g., 8:00 AM – 5:30 PM) with 1 in 3 Saturdays (8:00 AM – 1:00 PM)
- Perks: 28–33 days holiday (including bank holidays), company pension scheme, employee discounts on vehicle servicing & OEM parts, free secure on-site parking, and tea/coffee facilities
- Training & Development: Ongoing specialist vehicle training pathways, dealer-level software systems training, and career progression routes
- Workload: Managing front-counter customer enquiries, booking in servicing/maintenance, interpreting vehicle parts diagrams, sourcing OEM components, and liaising directly with workshop technicians
About Us
We are a premier, independent specialist vehicle workshop operating in the Tonbridge area. Known for our modern facilities, state-of-the-art diagnostic equipment, and zero-corporate-pressure culture, we pride ourselves on delivering top-tier service to our customers while providing a supportive, well-equipped work environment for our team.
Role Overview
Seeking an experienced Service Advisor / Parts Advisor / Automotive Front Desk Specialist to join our team in Tonbridge. You will be the bridge between our customers and our workshop technicians—handling service bookings, advising clients on vehicle health checks, providing parts quotes, ordering components, and delivering a seamless 5-star customer experience.
Requirements
- Previous experience in an automotive Service Advisor, Parts Advisor, or Aftersales role.
- Strong working knowledge of automotive parts systems, electronic parts catalogues, and workshop management software.
- Excellent customer-facing communication skills and telephone manner.
- Ability to multi-task between customer service desk duties and workshop logistics.
- Full UK driving licence.
Location & Commute
- Base: Tonbridge Area, Kent (Free secure on-site parking)
- Road Links: Strategically situated with direct access to the A21, A26, and nearby M20 / M25 corridors, offering fast commutes across West Kent.
- Public Transport: Excellent connections via Tonbridge and Paddock Wood mainline stations with regular regional bus services.
- Commutable From: Tonbridge, Tunbridge Wells, Sevenoaks, Paddock Wood, Maidstone, and Kings Hill.
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Service/Parts Advisor | 5 Star Independent | 32K Basic in Tonbridge employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
