Pay & Benefits
- Salary: £33,000 basic per annum + competitive performance bonus scheme
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (NO WEEKENDS)
- Perks: 25 days holiday + bank holidays, private medical insurance & health cash plan, generous staff discounts on servicing & parts, gym & high street rewards platform, life assurance, contributory pension scheme, and free secure on-site parking
- Training & Development: Fully funded prestige brand manufacturer training and career progression pathways
- Workload: Managing customer check-ins, liaising between vehicle owners and workshop technicians, upsell of maintenance work, vehicle health check follow-ups, and delivering an exceptional 5-star dealership experience
About Us
We are a premier, award-winning franchised main dealer operating in the Tewkesbury area. Known for our world-class luxury vehicles, modern state-of-the-art facilities, and high staff retention, we pride ourselves on delivering an uncompromised customer experience while fostering a supportive, zero-corporate-pressure environment for our team.
Role Overview
Seeking an enthusiastic Vehicle Service Advisor / Automotive Customer Specialist to join our front-of-house team. Acting as the key link between our valued clients and expert workshop technicians, you will handle daily service appointments, manage customer expectations, advise on required repairs/maintenance, and ensure seamless luxury service delivery.
Requirements
- Previous experience as an Automotive Service Advisor, Service Receptionist, or Customer Experience Specialist within a dealership environment.
- Strong communication skills and a passion for delivering premium customer service.
- Solid understanding of routine vehicle maintenance, service plans, and workshop workflows.
- Excellent organizational skills and confidence with dealership DMS software.
- Full UK driving licence.
Location & Commute
- Base: Tewkesbury (Free secure on-site parking)
- Road Links: Strategic position located just 2 minutes off Junction 9 of the M5 motorway and directly accessible via the A46.
- Public Transport: Excellent local bus connections and straightforward access via Ashchurch for Tewkesbury mainline station.
- Commutable From: Cheltenham, Gloucester, Worcester, Evesham, Stroud, and Malvern.
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Luxury Service Advisor / Automotive Customer Experience Specialist | £33k Basic | No Weekends in Tewkesbury employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
