Pay & Benefits
- Salary: £28,000 – £32,000 basic per annum + Performance Bonus (Realistic OTE up to £36,000)
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (NO WEEKENDS!)
- Perks: 25–28 days annual leave (including bank holidays), company pension scheme, life assurance benefit, employee discounts on vehicle purchases, servicing, and parts, plus free secure on-site parking
- Training & Development: Fully funded prestige manufacturer customer service accreditation and dedicated commercial vehicle training pathways
- Workload: Front-of-house customer reception, booking commercial vehicles and fleet vans into the workshop, managing customer communications, handling workshop job card invoicing, and arranging onward travel solutions
About Us
We are a premier, family-owned franchised commercial vehicle main dealership operating in the Sittingbourne area. Known for our modern facilities, supportive zero-corporate-pressure culture, and outstanding staff retention, we pride ourselves on delivering top-tier customer care to both retail and business fleet clients while maintaining a friendly, collaborative environment for our team.
Role Overview
Seeking an experienced Service Advisor / Aftersales Specialist to join our busy commercial vehicle workshop team. You will serve as the primary link between our retail/fleet customers and workshop technicians, ensuring smooth communications, accurate job scheduling, and high customer satisfaction from vehicle check-in through to handover.
Requirements
- Experience as a Service Advisor, Service Receptionist, or Aftersales Executive within an automotive main dealer or commercial vehicle environment.
- Strong communication skills with an excellent telephone manner and solid IT literacy.
- Organized, customer-focused mindset with the ability to manage busy workshop diaries and fleet client expectations.
- Full UK driving licence.
Location & Commute
- Base: Sittingbourne (free secure on-site parking)
- Road Links: Strategically situated just off the A2 and just minutes from Junction 5 of the M2, offering fast commutes across Kent.
- Public Transport: Exceptionally convenient transport connections, located just half a mile (a 10-minute walk) from Sittingbourne mainline railway station and key regional bus routes.
- Commutable From: Sittingbourne, Rainham, Gillingham, Maidstone, Faversham, and Chatham.
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Service Advisor | VAG Dealer | up to 32K Basic in Sittingbourne employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
