Pay & Benefits
- Salary: £28,000 – £31,000 basic per annum + realistic bonus structure (£32,000 – £36,000 OTE)
- Hours: Monday to Friday, staggered shifts between 7:00 AM / 7:30 AM and 5:00 PM / 5:30 PM (plus rotaded Saturday mornings)
- Perks: Competitive holiday allowance, company pension scheme, exclusive employee discounts on new & used vehicles for you and your family, discount on vehicle servicing/parts, free secure on-site parking
- Training & Development: Manufacturer-backed commercial vehicle training pathways and continuous career progression opportunities across multi-site dealer networks
- Workload: Front-of-house customer check-ins, job sheet creation, liaising with workshop technicians, advising on service/repair needs, upsell of maintenance products/accessories, and maintaining long-term customer relationships
About Us
We are a premier, family-owned commercial vehicle dealer group with over 25 sites across Kent and Sussex. Operating from a modern, high-tech Van Centre in the Sittingbourne area, we pride ourselves on our zero-corporate-pressure culture, high staff retention, and excellent reputation for commercial fleet and retail customer care.
Role Overview
Seeking an experienced Service Advisor / Aftersales Consultant to join our busy commercial workshop team. You will be the key link between our customers and technicians—receiving vehicles, diagnosing service/repair requirements, providing thorough updates, and delivering world-class customer support in a fast-paced environment.
Requirements
- Proven experience as a Service Advisor, Aftersales Executive, or Automotive Customer Specialist within the motor industry.
- Strong communication and interpersonal skills with a natural ability to build customer trust and loyalty.
- Confidence in subtle upselling (service plans, maintenance products, accessories) by putting the customer's best interests first.
- Excellent organizational skills and computer literacy (experience with Kerridge / Drive / Pinnacle systems is advantageous).
- Full UK Driving Licence.
Location & Commute
- Base: Sittingbourne Area (Free secure on-site parking provided)
- Road Links: Strategically situated off the A2017 / A2, offering fast connection to the M2 (Junction 5) for quick commutes across Kent.
- Public Transport: Accessible via Sittingbourne mainline train station with direct links and regular local bus routes serving the business park.
- Commutable From: Sittingbourne, Maidstone, Gillingham, Chatham, Faversham, Sheerness, and Isle of Sheppey.
(Please note: Only shortlisted candidates will be contacted for an interview).
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Service Advisor | VAG Accreditation | 36K OTE in Sittingbourne employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
