Service Advisor
Pay & Benefits
- Salary: £30,000 basic per annum + High OTE / Competitive Uncapped Bonus Scheme
- Hours: Monday to Friday, 8:30 AM – 6:00 PM + Occasional Saturdays
- Health & Wellbeing: Employee Assistance Programme
- Perks & Discounts: 25 days holiday + bank holidays, high street & gym rewards platform, employee discounts on vehicle servicing, parts, and accessories
- Financial Protection & Savings: Contributory pension scheme, regular pay reviews, life assurance, and staff referral bonuses
- Growth & Work-Life: Fully funded learning & development pathways, enhanced family leave, volunteering opportunities, and free secure on-site parking
About Us
We are a premier, award-winning franchised main dealer operating in the Bristol area. Built on a core philosophy that exceptional customer care starts with looking after our staff, we provide a supportive, zero-pressure environment with transparent progression routes, modern facilities, and a collaborative team culture.
Role Overview
Seeking an experienced Service Advisor / Aftersales Advisor / Service Receptionist to join our busy main dealer front-of-house team. In this pivotal role, you will be the key link between our customers and workshop technicians, managing service bookings, authorising repair work, explaining technical updates, and delivering a 5-star customer experience.
Requirements
- Experience: Minimum 2 years of experience as a Service Advisor within a franchised main dealership.
- Technical Proficiency: Familiarity with dealer management systems (e.g., Kerridge / Drive / Pinewood)
- Systems: Knowledge of warranty procedures and upsell processes is highly advantageous.
- Licence: Full UK Driving Licence.
Location & Commute
- Base: Bristol (Free secure on-site parking)
- Road Links: Strategically located near the M4, M5, and A4, offering seamless commutes across Avon, Gloucestershire, and Somerset.
- Public Transport: Accessible via main Bristol rail links and regular local bus routes.
- Commutable From: Bristol, Bath, Filton, Weston-super-Mare, Yate, and Clevedon.
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Service Advisor | Prestige Brand employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
