At a Glance
- Tasks: Be the friendly face for customers, managing bookings and ensuring smooth vehicle handovers.
- Company: Join a family-owned dealership known for its modern facilities and supportive team culture.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and employee discounts.
- Other info: Comprehensive training programmes available to boost your skills and career progression.
- Why this job: Make a real difference in customer experiences while developing your career in a dynamic environment.
- Qualifications: Experience in customer service or automotive roles, with strong communication and organisational skills.
The predicted salary is between 28000 - 32000 £ per year.
Pay & Benefits
- Salary: £28,000 – £32,000 basic per annum + Performance Bonus (Realistic OTE up to £36,000)
- Hours: Monday to Friday, 8:30 AM – 5:30 PM, plus 1 in 3 Saturdays (8:30 AM – 12:30 PM)
- Perks: 25 days annual leave plus 8 bank holidays, company pension scheme, life assurance benefit (including access to a wellbeing app and free, confidential counselling sessions), employee discounts on vehicles, servicing, and parts for immediate family, plus free secure on-site parking
- Training & Development: Comprehensive manufacturer-led training programmes to enhance your product expertise, customer service capabilities, and career progression
Workload
- Meeting and greeting customers
- Managing workshop bookings
- Handling inbound customer inquiries
- Liaising with technicians on repair timelines
- Arranging onward travel
- Completing job card administration
About Us
We are a premier, family-owned franchised main dealership operating in the Bexhill-on-Sea area. Known for our modern facilities, high standards of customer care, and welcoming team environment, we pride ourselves on delivering exceptional service to every client while supporting our staff with top-tier training and clear career development pathways.
Role Overview
Seeking a proactive and customer-focused Service Advisor / Aftersales Specialist to join our busy workshop reception team. Acting as the primary liaison between customers and our workshop technicians, you will ensure a seamless experience from initial booking through to vehicle handover and ongoing client care.
Requirements
- Experience as a Service Advisor, Customer Service Specialist, or Aftersales Coordinator in an automotive main dealer or fast-paced service environment.
- Outstanding communication skills, a professional phone manner, and solid IT literacy.
- Strong organizational ability with a focus on delivering high customer satisfaction scores.
- Full UK driving licence.
Location & Commute
- Base: Bexhill-on-Sea
- Road Links: Conveniently situated just off the main A259 coast road, providing quick links between Hastings, Eastbourne, and Pevensey.
- Public Transport: Excellent connections, located within short walking distance of Bexhill mainline railway station and major local bus routes.
- Commutable From: Bexhill, Hastings, St Leonards-on-Sea, Eastbourne, Battle, and Pevensey.
Service Advisor | Excellent Environment | 36K Ote employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor | Excellent Environment | 36K Ote
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor | Excellent Environment | 36K Ote
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring Ltd!
How to prepare for a job interview at Hawk Hiring Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
