Service Advisor
Pay & Benefits
- Salary: Up to £30,000 basic per annum + realistic £36,000 OTE (uncapped bonus structure)
- Hours: Monday to Friday, 8:30 AM - 6:00 PM + occasional Saturdays
- Perks: Generous holiday scheme (up to 33 days per year), birthday off paid, 1 extra paid day off for family events, Perkbox access (100s of high-street discounts), life assurance (4x salary), enhanced pension, cycle-to-work scheme, and major staff discounts on vehicles, servicing, and parts
- Wellbeing & Growth: Employee Assistance Programme with 24/7 online GP access, structured in-house management development, and dedicated training pathways
- Workload: Front-of-house customer reception, handling inbound service calls, managing vehicle bookings, updating customers on repair progress, and liaising with the workshop team
About Us
We are an award-winning, employee-focused automotive dealer operating in the Reading area. Dedicated to providing a outstanding culture for our colleagues, we offer a friendly, open, and flexible workplace where integrity, clear communication, and personal development are taken seriously.
Role Overview
Seeking an enthusiastic Aftersales Advisor to join our busy dealership team. You will be the main point of contact for incoming workshop clients—assisting with vehicle check-ins, answering technical queries, keeping clients updated throughout the day, and building lasting relationships with new and prospective customers.
Requirements
- Strong customer service focus with a presentable, professional, and reliable approach.
- Previous experience in motor trade aftersales, dealership service reception, or high-volume retail customer service is preferred.
- Excellent communication, team-player, and IT skills.
- Ability to prioritize workload and work on your own initiative in a fast-paced environment.
Location & Commute
- Base: Reading Area (Free secure on-site parking)
- Road Links: Conveniently located near the A33, A4, and M4 motorway (Junction 11), offering quick commutes across Berkshire.
- Public Transport: Excellent connections via Reading Mainline Station and regular local bus services.
- Commutable From: Reading, Bracknell, Wokingham, Newbury, Maidenhead, and Basingstoke.
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Service Advisor | Top Main Dealer | 36K OTE in Reading employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
