Pay & Benefits
- Salary: £28,000 – £32,000 basic per annum (depending on experience) + competitive bonus package
- Hours: Monday to Friday with 1 in 3 Saturdays
- Perks: Rewarding loyalty with up to 33 days holiday per annum, paid day off on your birthday, plus an extra paid day off for special family events, free loan of the company luxury limo for celebrations, 4x salary Death in Service benefit, access to Perkbox (100s of high-street discounts), employee & family discounts on vehicle purchases, servicing & repairs, cycle to work scheme, and enhanced workplace pension
- Health & Wellbeing: Employee Assistance Programme with 24/7 online GP access for you and your family
- Training & Development: Complete access to our Elite In-House Management Development Scheme, plus continuous training through a dedicated training department
- Workload: Front-of-house customer check-ins, telephone communication, booking coordination, parts & service advising, and providing a seamless aftersales customer experience
About Us
We are an award-winning, premier dealership group operating in the Newbury area, committed to delivering a 'Better World of Motoring' for our customers and a 'Better World of Work' for our colleagues. Known for our open, friendly, and flexible working environment, we prioritize staff culture, personal development, and incredible employee rewards.
Role Overview
Seeking an ambitious, customer-focused Aftersales Advisor / Service Advisor to join our growing workshop team in Newbury. You will be the primary point of contact for existing and prospective customers, managing incoming queries face-to-face and over the phone while maintaining top-tier customer satisfaction.
Requirements
- Strong customer service background (motor trade, retail, hospitality, or call center experience is advantageous, but full training is provided!).
- Outstanding communication skills, a professional and presentable demeanor, and basic computer literacy.
- Strong organizational skills with the ability to prioritize your own workload in a fast-paced environment.
- Driven, reliable, and a genuine team player attitude.
Location & Commute
- Base: Newbury Area (Free secure on-site parking)
- Road Links: Strategically situated off key arterial routes including the A34 and A4, offering fast commutes across Berkshire and North Hampshire.
- Public Transport: Excellent connections via Newbury mainline train station alongside regular local bus routes.
- Commutable From: Thatcham, Basingstoke, Reading, Hungerford, Andover, and Didcot.
Job ID: 0025
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Customer Service Aftersales Advisor £28k–£32k Basic in Newbury employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
