Body of the Advert:
Pay & Benefits
- Salary: Up to £35,000 basic per annum (dependent on experience)
- Hours: Monday to Friday, 8:30 AM – 5:00 PM (NO WEEKENDS)
- Perks: Generous annual holiday allowance, company pension scheme, employee discounts on vehicle repairs/servicing, and free secure on-site parking
- Training & Development: Fully funded customer service and automotive system training pathways
- Workload: Managing customer bookings, explaining repairs/MOT findings clearly, creating work orders, liaising between customers and workshop technicians, and processing payments
About Us
We are a premier, independent automotive repair specialist operating in the Hastings & St Leonards area. Known for our high-quality vehicle servicing, modern diagnostic facilities, and zero-corporate-pressure culture, we pride ourselves on delivering honest, transparent customer service while providing a supportive, stress-free work environment for our team.
Role Overview
Seeking an experienced Automotive Service Advisor / Workshop Receptionist to join our friendly front-of-house team. You will be the main point of contact for our customers—handling enquiries, scheduling servicing, MOTs, and repairs, communicating repair updates in plain English, and working closely with our technicians to ensure a smooth, high-standard customer experience from start to finish.
Requirements
- Previous experience as a Service Advisor, Workshop Receptionist, or Front-of-House Automotive Customer Service Specialist.
- Excellent communication skills with the ability to explain mechanical work clearly and transparently to customers.
- Strong organizational skills and confidence with garage management software and booking systems.
- Full UK driving licence is advantageous.
Location & Commute
- Base: Hastings Area (Free secure on-site parking)
- Road Links: Strategically situated with fast access via the A21, A259, and surrounding coastal routes.
- Public Transport: Excellent connections via nearby mainline train stations and regional bus routes.
- Commutable From: Hastings, St Leonards-on-Sea, Bexhill, Battle, Rye, and Eastbourne.
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Service Advisor | 5 Star Family Run Independent | 35K Basic in Hastings employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
