Service Advisor
Pay & Benefits
- Salary: £30,620.42 basic per annum + realistic OTE up to £33,500.00
- Hours: Full-time, Permanent (46.33 hours per week | Monday to Friday with 1 in 3 Saturdays)
- Perks: 30 days holiday per year (including bank holidays, increasing with service), company pension scheme, free life assurance, generous employee discounts on MOTs, servicing & parts, £1,000 refer-a-friend scheme, and free on-site parking.
- Training & Development: Fully supported career pathways with structured manufacturer training and ongoing professional development.
- Workload: Guiding customers through their service journey, updating vehicle statuses, booking vehicles into the workshop, upselling relevant automotive products, and ensuring accurate administrative data entry.
About Us
We are a leading, award-winning franchised main dealer group with a strong presence across the region. Built on an inclusive workplace culture where every team member matters, we pride ourselves on offering clear progression pathways, continuous training, and top-tier support—all within a dynamic, customer-focused environment.
Role Overview
Seeking an enthusiastic Customer Service & Aftersales Advisor / Service Receptionist to join our dealership team in Gravesend. Acting as the main point of contact for our customers, you will deliver exceptional service, manage workshop bookings, consult on vehicle maintenance, and ensure an effortless, transparent customer experience from start to finish.
Requirements
- Experience: No prior automotive experience required—full training is provided! A background in retail, hospitality, or front-of-house customer service is highly advantageous.
- Skills: Strong organizational skills, keen attention to detail, and confidence using computer systems and software.
- Licence: Full UK Driving Licence required.
- Mindset: Personable, proactive, and target-driven with a passion for helping people.
Location & Commute
- Base: Gravesend, Kent (Free secure on-site parking)
- Road Links: Conveniently located near the A2, A226, and M2 for fast access across Kent and Greater London.
- Public Transport: Excellent rail connections via Gravesend Mainline Station and local bus networks.
- Commutable From: Dartford, Ebbsfleet, Rochester, Chatham, Swanscombe, and Longfield.
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Service Advisor | Established Main Dealer | OTE 35K in Gravesend employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
