Pay & Benefits
- Salary: £26,000 - £30,000 basic per annum + realistic OTE (£33,500)
- Hours: Full-time permanent, Monday - Friday & 1 in 3 Saturdays (07:30 - 12:30 on Saturdays)
- Perks: 30 days holiday including bank holidays (increasing with service), company pension scheme, life assurance benefit, employee discounts on MOTs, servicing & parts, and a £1,000 refer-a-friend scheme.
- Training & Development: Full training and structured support to develop and progress your career within the automotive industry.
About Us
We are a premier, award-winning franchised main dealer workshop operating in the Gravesend area. Known for our modern facilities, zero-corporate-pressure culture, and high staff retention, we pride ourselves on delivering top-tier customer service while providing a supportive, well-equipped work environment for our team.
Role Overview
Seeking an enthusiastic Customer Service Advisor / Aftersales Advisor to join our busy Ford dealership workshop team in Gravesend. You will act as the key link between our customers and the workshop, updating clients on vehicle status, booking vehicles in, upselling aftersales products, and ensuring all administration and GDPR guidelines are met.
Requirements
- Excellent organisational, communication, and administrative skills.
- Great attention to detail and a passion for delivering exceptional customer service.
- Previous experience in customer service or an automotive aftersales/service advisor role is highly advantageous, though full training is provided for candidates looking to start their automotive career.
- Proficiency using computer software systems.
- Full UK driving licence.
Location & Commute
- Base: Gravesend, Kent with free secure on-site parking.
- Road Links: Strategically positioned with fast access via the A2 and A282, offering convenient commutes across Kent and surrounding areas.
- Public Transport: Excellent local bus and rail connections into Gravesend mainline station.
- Commutable From: Gravesend, Dartford, Rochester, Strood, Chatham, and Northfleet.
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Service Advisor | Cracking Brand | Top Level Dealer in Gravesend employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
