Pay & Benefits
- Salary: £30,000 – £32,000 basic per annum
- Hours: Monday to Thursday, 8:00 AM – 5:00 PM | Friday, 8:00 AM – 4:00 PM (NO WEEKENDS / EARLY FRIDAY FINISH)
- Perks: 28 days holiday (including bank holidays), company pension scheme, employee discounts on vehicle servicing and repairs, free secure on-site parking, modern workshop facilities.
- Training & Development: Fully supported ongoing training in workshop management systems, customer relations, and automotive service operations.
- Workload: Managing incoming customer inquiries, scheduling MOTs & servicing bookings, creating job cards, advising on repairs, liaising with technicians, and processing payments.
About Us
We are a highly established, family-owned independent garage operating in the Cheltenham area, with a reputation built over 30+ years of friendly, personal service. Known for our supportive, zero-corporate-pressure culture and high staff retention, we pride ourselves on offering complete automotive solutions—from routine servicing and MOTs to specialist repairs, in a modern, well-equipped work environment.
Role Overview
Seeking a friendly, organized Service Advisor / Motor Receptionist to join our front-of-house workshop team. In this key customer-facing role, you will be the bridge between our valued customers and workshop technicians, delivering exceptional front-of-house service, scheduling appointments, explaining service/repair requirements clearly, and ensuring smooth daily garage operations.
Requirements
- Previous experience as a Service Advisor, Motor Receptionist, Automotive Aftersales Advisor, or in a fast-paced retail/customer service environment.
- Strong communication skills with a customer-first attitude.
- Solid computer literacy and familiarity with workshop management software or customer databases.
- Strong organizational skills with the ability to multitask effectively.
- Full UK driving licence is advantageous, but not essential.
Location & Commute
- Base: Cheltenham (Free secure on-site parking)
- Road Links: Strategically located with direct access via the A40, A46, and M5 (J11/J11A), offering fast commutes across Gloucestershire.
- Public Transport: Excellent connections via Cheltenham Spa Train Station alongside regular regional bus routes.
- Commutable From: Gloucester, Tewkesbury, Stroud, Cirencester, Evesham, and Winchcombe.
#J-18808-Ljbffr
Customer Service Advisor (£30k–£32k | No Weekends & 4pm Friday Finish! in Gloucester employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
