Pay & Benefits
- Salary: £30,000 – £32,000 basic per annum + performance-related commission (Realistic OTE up to £36,000)
- Hours: Full-Time | Monday to Friday 8:00 AM – 6:00 PM, plus Saturdays 8:30 AM – 12:30 PM (on a rota basis)
- Perks: 28–33 days holiday (including bank holidays), company pension scheme, employee discounts on vehicle servicing and parts, life assurance, medical benefits, and free secure on-site parking
- Training & Development: Fully funded manufacturer-accredited training pathway supplied by VAG Group leading to accredited status
- Workload: Front-of-house customer liaison, logging appointments & MOTs on the database, capturing customer contacts, managing courtesy car bookings, completing job cards, upselling service plans, and coordinating with the sales and workshop teams
About Us
We are a premier, award-winning franchised main dealer operating in the Eastbourne area. Known for our modern showroom facilities, energetic team environment, and high staff retention, we pride ourselves on delivering an amazing customer experience while providing a supportive, structured environment for our automotive team.
Role Overview
Seeking a enthusiastic, well-organised Service Advisor / Aftersales Specialist to join our busy Eastbourne dealership team. In this role, you will act as the key liaison between our customers and the workshop department, managing the end-to-end customer journey. You will handle service bookings, explain repair work clearly, provide regular updates, deal with queries promptly, and ensure every customer receives top-tier service.
Requirements
- Previous experience in an automotive service advisor role or similar fast-paced retail/customer service environment.
- Good oral and written communication skills with a confident, professional approach.
- Strong organizational skills and the ability to self-prioritize workload in a fast-paced, customer-focused setting.
- Comfortable learning new technology and dealership software databases.
- Knowledge of servicing department procedures is advantageous.
- Full UK Driving Licence (required for courtesy car management).
Location & Commute
- Base: Eastbourne (Free secure on-site parking)
- Road Links: Strategic position directly off the A259 and A22 , providing fast, straightforward commutes across East Sussex.
- Public Transport: Excellent connections via Eastbourne and Hampden Park mainline train stations alongside regular regional bus services.
- Commutable From: Hailsham, Seaford, Bexhill, Hastings, Polegate, and Lewes.
Job ID: 0007
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Service Advisor | Prestige Brand Dealer | 36K OTE in Eastbourne employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
