Service Advisor
Pay & Benefits
- Salary: £30,000 – £32,000 basic per annum + performance bonus scheme (Realistic OTE up to £36,000)
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (1-hour unpaid lunch break)
- Perks: Competitive annual holiday allowance, company pension scheme, heavily discounted new & used vehicle purchasing scheme for you and your family, employee benefits portal, free secure on-site parking
- Training & Development: Fully funded manufacturer, system, and product training pathways with genuine avenues for career progression across a premier regional dealer network
- Workload: Front-of-house customer check-ins, service & repair scheduling, vehicle health check follow-ups, upsell of maintenance solutions, and complete customer relationship management
About Us
We are a premier, family-owned automotive group operating across the South East. Known for our progressive dealer culture, modern showroom facilities, and exceptional staff retention, we pride ourselves on providing top-tier service to our customers while maintaining a supportive, people-first work environment.
Role Overview
Seeking an engaging Service Advisor / Customer Receptionist to join our busy dealership team in Canterbury. You will be the face of our service department, receiving customers and their vehicles with a warm, professional approach. In this dynamic role, you will manage customer communications throughout their servicing journey, discuss repair recommendations, and use your natural sales ability to introduce relevant products and maintenance services.
Requirements
- Proven background in customer service, retail sales, or automotive service reception
- Exceptional communication skills with a passion for building lasting customer relationships
- Highly methodical, organized, self-motivated, and thorough in every task
- Enjoy using your sales ability to advise customers on valuable automotive products and upgrades
- Full UK driving licence is advantageous
Location & Commute
- Base: Canterbury, with free secure on-site parking
- Road Links: Strategic position served directly off the A28 with fast connections to the A2 and M2, making for an easy commute across Kent
- Public Transport: Excellent connections via Canterbury West and Canterbury East mainline train stations alongside regular regional bus services
- Commutable From: Canterbury, Thanet, Whitstable, Herne Bay, Ashford, and Faversham
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Service Advisor | 36K OTE | Main Dealer in Canterbury employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
