Service Advisor
Pay & Benefits
- Salary: Up to £32,000 basic per annum + realistic £36,000 OTE (uncapped bonus structure)
- Hours: Monday to Friday, 8:00 AM - 5:30 PM + Saturdays on a fair team rota (No Sunday working)
- Perks: 33 days holiday (25 days annual leave + 8 bank holidays), life assurance benefit with 24/7 wellbeing & counselling support, gym discounts, employee assistance program (BEN), generous staff & family discounts on vehicles, servicing, and parts, plus a competitive recruitment referral scheme
- Training & Development: Comprehensive manufacturer-led training pathways and continuous personal development
- Workload: Handling customer communications, booking vehicles into the workshop, liaising with technicians, updating customers on progress, and upselling relevant products & repairs
About Us
We are a premier, family-owned automotive dealership operating in the Bexhill-on-Sea area. Known for our modern facilities, zero-corporate-pressure culture, and exceptionally high staff retention, we pride ourselves on delivering top-tier customer satisfaction while providing a supportive, well-equipped, and rewarding work environment for our team.
Role Overview
Seeking a driven and enthusiastic Service Advisor / Customer Advisor to join our growing front-of-house team. You will be the face of our dealership-greeting customers, managing inbound/outbound service calls, coordinating with our technical workshop, and ensuring an exceptional experience from booking to handover.
Requirements
- Minimum 2 years of experience in motor trade service advising or high-volume customer service / advisor roles.
- Strong communication skills with an organized approach to managing bookings, telephone calls, and customer updates.
- Ability to build rapport, explain technical items simply, and comfortably offer add-on products/services.
- Valid Full UK Driving Licence (required).
- Smartly presented with a positive, team-first attitude.
Location & Commute
- Base: Bexhill-on-Sea (Free secure on-site parking)
- Road Links: Strategically situated directly off the A259, providing quick access via the A21 and A22 across East Sussex.
- Public Transport: Excellent connections via Bexhill and Collington mainline train stations alongside regular regional bus routes.
- Commutable From: Bexhill, Hastings, Eastbourne, Battle, St Leonards-on-Sea, and Pevensey.
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Service Advisor | Top Level Main Dealer | Up To 36K in Bexhill-on-Sea employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
