Service Advisor
Pay & Benefits
- Salary: £26,000 – £30,000 basic per annum + generous commission structure (Realistic OTE £32,000 – £38,000+)
- Hours: 42.5 hours per week | Monday to Friday, 8:00 AM – 5:30 PM (1-hour unpaid lunch break) — No Sunday working!
- Perks: Competitive annual holiday allowance, company pension scheme, exclusive staff discounts on new & used cars for you and your family, discounted parts and servicing, free secure on-site parking.
- Training & Development: Fully funded manufacturer-accredited Service Advisor training pathways, progressive career growth within an expanding dealer group.
- Workload: Front-of-house customer reception, booking in vehicles, customer consultation, vehicle repair updates, liaising with workshop technicians, upselling additional products/services, and managing repair progress.
About Us
We are a premier, family-owned, and rapidly growing multi-site franchised main dealer operating in the Ashford area. Known for our progressive dealer culture, exceptional employee development, and customer-first focus, we represent top internationally recognized brands across Kent and Sussex. We pride ourselves on delivering 5-star customer experiences within a supportive, friendly, and zero-corporate-pressure environment.
Role Overview
Seeking a customer-focused, organized Automotive Service Advisor / Customer Service Specialist to join our busy main dealer workshop team. You will act as the face of our dealership, welcoming customers, managing vehicle service and repair check-ins, delivering clear repair updates, and using your sales skill to recommend value-add products and maintenance solutions that suit customer needs.
Requirements
- Experience: Previous hands-on experience as an Automotive Service Advisor within a dealership or workshop environment.
- Customer Skills: Fantastic interpersonal and relationship-building skills, with a friendly, thorough, and influential communication style.
- Sales Ability: Proven track record or natural buzz for sales, upselling service plans, maintenance items, and aftersales accessories.
- Leadership Potential: Team leading or supervisory experience is highly advantageous but not essential.
- Driving Licence: Full UK driving licence.
Location & Commute
- Base: Ashford, Kent (Free secure on-site parking).
- Road Links: Strategic position situated moments from Junctions 10 & 10A off the M20 and directly connected via the A2042 / A2070.
- Public Transport: Approximately 5 minutes from Ashford International mainline station with convenient regional bus access.
- Commutable From: Folkestone, Maidstone, Canterbury, Sittingbourne, Tenterden, and Hythe.
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Service Advisor | VAG Accreditation | 38K OTE in Ashford employer: Hawk Hiring Ltd
Join our close-knit team in Sittingbourne, where we pride ourselves on working with premium vehicles in a relaxed yet professional environment. We offer competitive salaries, extensive training opportunities including electric and hybrid courses, and a clear path for career progression, all while enjoying 30 days of holiday and a supportive workplace culture that values your skills and contributions.
