Are you an experienced Service Manager, Workshop Controller, or Master Technician looking to take charge of a high-volume main dealer aftersales operation with full manufacturer backing?
We are hiring an ambitious, results-driven Service Manager / Aftersales Manager to lead our busy automotive aftersales department at our established franchised dealership in Chippenham. We offer a £50,000 basic salary (plus a lucrative target-based bonus), permanent Monday-to-Friday hours (08:00–18:00), and complete brand backing.
The Rewards
- Salary & Package: £50,000 basic salary per year + high-yielding performance bonus scheme.
- Schedule: Monday to Friday, 08:00 – 18:00—enjoy structured weekday hours leading a high-capacity team.
- Brand Backing: Complete manufacturer support, accredited leadership training, and access to advanced dealer diagnostic systems.
- Perks & Environment: Structured main dealership setup, clear operational support, pension scheme, and long-term career progression within a leading motor group.
About Us
Located in Chippenham, we are a leading franchised motor group representing major global automotive brands. We specialize in high-standard vehicle servicing, warranty repairs, MOT testing, and exceptional customer care. Our facility is equipped with state-of-the-art diagnostic gear and specialized tooling, offering a modern, high-capacity environment built for high-level aftersales management.
Your Role
As our Service Manager / Aftersales Manager in Chippenham, you will:
- Direct and mentor a double-figure team of Vehicle Technicians, Mechanics, and Service Advisors to maximize workshop efficiency.
- Champion exceptional CSI standards, managing customer retention and ensuring all repairs and warranty claims comply with manufacturer guidelines.
- Optimize financial performance, tracking daily labour rates, unit productivity, hours sold, and departmental KPIs to exceed targets.
- Maintain rigorous quality and safety standards, ensuring full compliance with health and safety protocols, DVSA MOT guidelines, and automotive legislation.
What You Need
- Industry Background: Proven experience as a Service Manager, Aftersales Manager, or a senior Workshop Controller / Master Technician ready for a natural step up into full dealership management.
- Technical Credentials: Solid grounding in vehicle diagnostics, warranty procedures, and DMS software. NVQ Level 3 (or City & Guilds Part 3 equivalent) is required.
- Leadership & IT: Outstanding people management skills, strategic planning ability, and proficiency with workshop management systems and estimating software.
- Licensing: A full, clean UK driving licence is essential.
Location & Search Reach
Situated in Chippenham, our dealership is conveniently located for an easy daily commute from Bath, Swindon, Trowbridge, Calne, Corsham, Melksham, Devizes, and the surrounding Wiltshire area.
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Service Manager / Workshop Controller (£50k Basic + Bonus) in Chippenham employer: Hawk Hiring
Hawk Hiring is an exceptional employer, offering a dynamic work environment in Winchester where innovation meets support. With a focus on employee growth, you will have access to advanced training and top-grade tools, ensuring you stay at the forefront of automotive technology. Enjoy a balanced work-life with a Monday–Friday schedule, fostering a culture that values teamwork and professional development.
