At a Glance
- Tasks: Manage customer enquiries, provide consultative advice, and liaise with technicians.
- Company: Join a top automotive retailer in a friendly workshop environment.
- Benefits: Earn a competitive salary with uncapped bonuses and enjoy generous annual leave.
- Other info: Work-life balance with early finishes and a supportive team culture.
- Why this job: Elevate your career in the automotive industry with excellent training and growth opportunities.
- Qualifications: Experience as a Service Advisor and a warm, energetic personality are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: Brighton
Salary: £32,000 Basic + Uncapped Bonus (OTE up to £38,000)
Job Type: Full-Time, Permanent
Hours: 42 hours/week (Mon–Fri, 8am–6pm with 1 early finish | Saturday morning rota, 8am–2pm)
Are you an energetic automotive professional looking to elevate your career? Join one of the UK’s top three automotive retail groups as a Service Advisor at our premium dealership in Brighton. This is a high-performing, friendly workshop environment where your customer service talent is rewarded with an uncapped OTE of up to £38,000 and industry-leading corporate perks.
About Us: We are one of the UK's leading automotive retailers, proudly representing 32 major manufacturer brands across more than 150 dealerships. We believe our people are our greatest asset. By joining our premium Brighton aftersales team, you will work alongside a supportive Aftersales Manager dedicated to developing your skills, providing manufacturer-backed training, and helping you progress into future management roles.
What is in it for you?
- Financial Rewards: Competitive £32k basic salary, structured pay scales, and an uncapped bonus scheme.
- Work-Life Balance: Generous annual leave that increases with service, plus one early finish every week.
What you will be doing:
- Customer Care: Managing daily customer enquiries, online bookings, and incoming phone calls.
- Consultative Advice: Greeting customers, advising on vehicle warranty cover, explaining technical information clearly, and upselling beneficial parts and accessories.
- Workshop Liaison: Partnering closely with the technician team to schedule MOTs, servicing, and repair work based on workshop capacity.
- Administration: Keeping highly accurate customer records and updating internal dealer management systems.
Requirements: Previous experience as a Service Advisor within the automotive industry is required. You must have a warm personality, high energy, and the ability to explain technical details clearly. Knowledge of dealer systems like Kerridge / ADP is highly advantageous.
Commutable Locations: This role is based in Brighton, making it an easy daily commute from Hove, Worthing, Eastbourne, and Lewes.
Service Advisor | Top Range Brand | OTE 38K | Brighton employer: Hawk Hiring
Hawk Hiring is an exceptional employer, offering a dynamic work environment in Winchester where innovation meets support. With a focus on employee growth, you will have access to advanced training and top-grade tools, ensuring you stay at the forefront of automotive technology. Enjoy a balanced work-life with a Monday–Friday schedule, fostering a culture that values teamwork and professional development.
