At a Glance
- Tasks: Deliver exceptional customer service and manage service bookings in a dynamic dealership.
- Company: Leading main dealer motor group with a supportive team culture.
- Benefits: Competitive salary, OTE bonuses, generous leave, and exclusive staff discounts.
- Other info: Modern workspace with continuous training and excellent career growth opportunities.
- Why this job: Join a vibrant team and enjoy fantastic work-life balance while progressing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 32000 £ per year.
Are you an ambitious Service Advisor seeking a rewarding new role on the coast? Join our high performing main dealer team in Bournemouth, where your commitment to delivering outstanding customer experiences is fully rewarded!
About Us
We are a leading main dealer motor group representing top automotive brands throughout Dorset and the surrounding areas. Our modern Bournemouth dealership offers a vibrant, state of the art workspace powered by a close knit team that thrives on mutual support. We stand out from rival dealerships by investing heavily in our staff, providing continuous manufacturer training, structured career paths, and a great working atmosphere that makes coming to work a pleasure.
What is in it for you:
- Salary: £30,000 – £32,000 per year + OTE Bonus Opportunities
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (Enjoy fantastic work balance with 1 in 3 Fridays finishing early at 1:00 PM!)
- Perks: Generous annual leave entitlement plus public bank holidays
- Comprehensive manufacturer training and official certification
- Exclusive staff discounts on vehicle sales, servicing, and parts
- Workplace pension scheme and employee support benefits
What you will be doing:
- Greeting customers enthusiastically, handling service bookings, and keeping communication fluid between clients and technicians.
- Explaining completed health checks clearly, outlining recommended repairs, and guiding clients through their options smoothly.
- Presenting additional service packages, upkeep options, and official accessories to help meet group targets.
- Overseeing end to end administration including invoicing, key collection, and payment processing.
- Consistently achieving top level customer satisfaction scores through attentive, honest service.
Commutable Locations: This role is based in Bournemouth, making it an easy commute from Poole, Christchurch, Ferndown, and Wimborne.
Service Advisor | 40K OTE | Bournemouth employer: Hawk Hiring
Join our dynamic team in Bournemouth, where we prioritise employee growth and satisfaction. As a leading main dealer motor group, we offer extensive training, a supportive work culture, and a fantastic work-life balance, making it an ideal environment for ambitious Service Advisors looking to thrive in their careers while enjoying the beautiful coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor | 40K OTE | Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk Hiring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk Hiring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor | 40K OTE | Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk Hiring:Your cover letter is your chance to shine! Tell us why you want to work at Hawk Hiring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk Hiring!
How to prepare for a job interview at Hawk Hiring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
