At a Glance
- Tasks: Be the friendly face of our dealership, connecting customers with top-notch service.
- Company: Join Basingstoke’s leading motor group with a focus on teamwork and excellence.
- Benefits: Earn up to £32,000 plus bonuses, enjoy generous leave, and exclusive staff discounts.
- Other info: Enjoy a bright workspace and clear progression routes in a supportive environment.
- Why this job: Make a real difference in customer experiences while growing your career in the motor trade.
- Qualifications: Enthusiasm for customer service and a passion for the automotive industry.
The predicted salary is between 30000 - 32000 £ per year.
Service Advisor – Great Role with Basingstoke’s Leading Motor Group! Are you an enthusiastic Service Advisor searching for a rewarding move in the motor trade? Join our busy main dealership in Basingstoke, where your dedication to exceptional customer service is truly valued and rewarded!
About Us
We are a highly successful main dealer motor group representing top automotive franchises across Hampshire. Our Basingstoke branch offers a bright, state of the art workspace backed by a collaborative team that takes pride in high standards. We stand out from other dealer groups by investing directly in our staff, providing official manufacturer training courses, clear progression routes, and a positive everyday work environment.
What is in it for you:
- Salary: £30,000 – £32,000 per year + Strong Performance Bonus
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (Enjoy great work balance with 1 in 3 Fridays finishing early at 1:00 PM!)
- Perks: Generous paid annual leave plus bank holidays
- Full official manufacturer accreditation and training programs
- Exclusive staff discounts on vehicle sales, servicing, and parts
- Workplace pension scheme and wellbeing benefits
What you will be doing:
- Greeting clients warmly, taking service bookings, and serving as the key link between customers and technicians.
- Explaining vehicle inspection results clearly, providing transparent costs for routine care and necessary repairs.
- Recommending additional service options, upkeep packages, and accessories to help meet target goals.
- Managing payment processing, invoicing, and paperwork to ensure a seamless vehicle handover experience.
- Maintaining top level customer satisfaction scores through clear, polite, and honest communication.
Commutable Locations: This role is based in Basingstoke, making it a quick commute from Reading, Andover, Newbury, and Hook.
Service Advisor | 40K OTE | Basingstoke employer: Hawk Hiring
Hawk Hiring is an exceptional employer, offering a dynamic work environment in Winchester where innovation meets support. With a focus on employee growth, you will have access to advanced training and top-grade tools, ensuring you stay at the forefront of automotive technology. Enjoy a balanced work-life with a Monday–Friday schedule, fostering a culture that values teamwork and professional development.
