At a Glance
- Tasks: Provide 2nd line IT support and manage global IT platforms.
- Company: Join a collaborative global IT team in London.
- Benefits: Competitive salary, annual bonus, and professional development opportunities.
- Other info: Dynamic hybrid working environment with exposure to cutting-edge technologies.
- Why this job: Make a real impact while broadening your technical skills.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location
London, UK (Hybrid Working)
Salary range
- £30,000 - £35,000 plus benefits including annual discretionary bonus
- Join Our Global IT Team
- We're looking for a proactive and motivated
IT Support Analyst to join our global IT team.
This is an exciting opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and developing their technical expertise across a modern global technology environment.
Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands-on endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work.
This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance to work closely with colleagues across the business and around the world.
- What You'll Be Doing
- Global IT Support
- Provide 2nd line IT support to users across the UK and global business.
- Manage and respond to support requests through our Jira ticketing system.
- Support employee onboarding and offboarding processes.
• Administer key business platforms including
- Microsoft 365
- Microsoft Intune
- Google Workspace
- Kandji
- Ubiquiti
- Create and maintain technical documentation and user guides.
- Support meeting room technology and collaboration tools.
- Assist with company-wide Town Halls and All Hands events.
- Endpoint & User Support
- Install, configure, and maintain laptops, desktops, and other hardware.
- Provide both remote and in-person support for employees.
- Troubleshoot hardware, software, and connectivity issues.
- Network & Infrastructure Support
- Monitor and maintain office networks, Wi-Fi, and connectivity.
- Support storage infrastructure and backup solutions.
- Assist with troubleshooting and resolving network outages and performance issues.
- IT Projects & Continuous Improvement
- Collaborate with the wider IT team on global improvement initiatives.
- Support the rollout of new tools, technologies, and processes.
- Identify opportunities to improve support services and user experience.
What We're Looking For
- Previous experience in an IT Service Desk, IT Support, or Technical Support role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows operating systems.
- Excellent communication skills and the ability to support both technical and non-technical users.
- Strong organisational skills with the ability to manage multiple priorities.
- Good understanding of IT security and cybersecurity best practices.
- A proactive, customer-focused approach and willingness to learn.
Desirable
• Experience with
- Microsoft 365, Entra ID, and Intune
- Google Workspace
- Linux and mac OS environments
- Android and i OS devices
- Wired and wireless networking
- Server and endpoint hardware support
- What You’ll Gain
- Microsoft 365, Entra ID and Intune
- Google Workspace
- Ubiquiti networking solutions
- Firewall technologies including Watch Guard and Forti Gate
- VPN technologies and network security
- Cloud-based identity and device management
- NAS and storage platforms
- Endpoint security tools
- Modern Saa S IT administration platforms
Why Join Us?
You'll be joining a collaborative and supportive global IT team where you'll have the opportunity to broaden your technical skillset, contribute to meaningful projects, and make a real impact across the business.
We know great candidates don't always tick every box.
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IT Support Analyst employer: Hawk-Eye Innovations
Hawk-Eye Innovations is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of technology. With a strong commitment to employee growth, we provide ample opportunities for professional development and advancement within the rapidly evolving field of AI-driven solutions. Our location not only boasts cutting-edge facilities but also a vibrant community that encourages creativity and teamwork, making it an ideal place for passionate individuals to thrive.
