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- Tasks: Support elite Basketball competitions by setting up and monitoring Video Replay systems remotely.
- Company: Join Hawk-Eye Innovations, a leader in sports technology, enhancing live sports experiences.
- Benefits: Enjoy flexible remote work, competitive pay, and opportunities for growth and development.
- Why this job: Be part of exciting live sports events and collaborate with teams across Europe.
- Qualifications: Experience in IT support, troubleshooting, and excellent communication skills are essential.
- Other info: Casual, part-time role with shifts mainly on Thursdays and Fridays; training may be at the head office.
Location: Remote-based in the UK, but if you’re close to Basingstoke and want to work at the head office, this is possible. In-person training may be required at the head office.
Contract: Casual, Part-Time
Start Date: ASAP
Hourly Rate: £15.00
About the Role:
Join our team as a Basketball Remote Support Technician, playing a key part in delivering Video Replay systems across elite Basketball competitions on Game Days (matches are typically Tuesday, Wednesday, Thursday & Friday evenings).
Based remotely or at Hawk-Eye’s Head Office in Basingstoke, you\’ll play a crucial role in the setup and delivery of cutting-edge technology, liaising with Operational Teams across Europe and a range of external stakeholders, contributing to the running of live sports events.
Key Responsibilities:
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Remote setup and monitoring of Hawk-Eye Video Replay Systems on Basketball Match Days;
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Collaborating with onsite operators, and broadcast teams to ensure each system is set up appropriately pre-match;
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Investigating/Troubleshooting hardware and software issues as technical support for the on site users or technicians;
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Logging issues and raising tickets as part of a thorough operational reporting process;
Skills, Knowledge, and Expertise:
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Experience of live IT support processes, including raising, prioritising and resolving tickets in a timely fashion, using technical resources to resolve issues live and escalating appropriately;
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Experience with hands-on support of software troubleshooting processes via remote desktop software;
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Basic knowledge of small scale LAN network infrastructure and network hardware troubleshooting experience (including fibre) is desirable;
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The ability to manage multiple tasks during busy periods.
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Excellent communication skills (English);
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Process driven, thorough approach to tasks;
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Candidate must be available to work the majority of Thursdays & Fridays afternoons/evenings, and occasional Tuesday & Wednesday afternoons/evenings from late September to early May
At Hawk-Eye Innovations, we appreciate and value the importance of potential and growth. If you believe that you excel in certain areas and possess the passion and desire to develop further, we encourage you to apply
Additional Details:
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The end of the shift is dependent on service but typically would be within 30 minutes of the final allocated match having finished.
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Typical shift patterns for a week would be:
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Tuesday shift, 13:00 – 22:00 (approximate) – occasional weeks between late September – early May
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Wednesday shift, 13:00 – 22:00 (approximate) – occasional weeks between late September – early May
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Thursday shift, 13:00 – 22:00 (approximate) – majority of weeks between late September – early May
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Friday shift, 13:00 – 22:00 (approximate) – majority of weeks between late September – early May
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Opportunity to expand role outside peak season to include additional shifts, and on-site support or remotely supporting other events/sports.
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Remote Support Technician - Basketball employer: Hawk-Eye Innovations Ltd
Contact Detail:
Hawk-Eye Innovations Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Support Technician - Basketball
✨Tip Number 1
Familiarise yourself with the specific technology used in basketball video replay systems. Understanding how these systems work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the sports tech industry, especially those involved in live event support. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Be prepared to discuss your experience with troubleshooting and technical support during the interview. Have specific examples ready that showcase your problem-solving skills in high-pressure situations.
✨Tip Number 4
Show your flexibility and commitment to the role by highlighting your availability for the required shifts. Emphasising your willingness to adapt to the busy schedule will make you a more attractive candidate.
We think you need these skills to ace Remote Support Technician - Basketball
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving live support processes or troubleshooting. Emphasise your communication skills and ability to manage multiple tasks.
Craft a Strong Cover Letter: In your cover letter, express your passion for basketball and technology. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, especially during live events.
Highlight Technical Skills: Clearly outline your technical skills related to software troubleshooting and network infrastructure. If you have experience with remote desktop software or LAN networks, make sure to include this information.
Show Availability: Since the role requires availability on Thursdays and Fridays, explicitly state your availability in your application. This shows your commitment and helps the employer see you as a suitable candidate for the schedule.
How to prepare for a job interview at Hawk-Eye Innovations Ltd
✨Show Your Passion for Basketball
Make sure to express your enthusiasm for basketball during the interview. Highlight any relevant experiences you have with the sport, whether as a player, fan, or in a technical capacity. This will demonstrate your genuine interest in the role and the company.
✨Demonstrate Technical Proficiency
Be prepared to discuss your experience with live IT support processes and troubleshooting. Bring examples of past situations where you successfully resolved technical issues, especially in high-pressure environments like live sports events.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as you may need to liaise with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific challenges related to remote support and video replay systems, and be ready to walk the interviewer through your thought process.
