Hardware Technician - Tennis in Basingstoke

Location: UK Based - Approximately 80% Office, 20% on-site (local & global)

Contract: Permanent, Full Time

Salary Band: £26,990 - £33,040 Depending on Experience

Why Hawk-Eye & Why Tennis? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide.

• Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours.
• Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts.
• Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe.
• Projects: On-site management of our service delivery across the globe.
• Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.

Specific Job Overview: This is a unique hybrid role that will see you acting as the vital link between the Hardware Team and the Onsite Operations Team. With responsibilities overlapping both hardware support and system operations, you will play a central role in ensuring cohesion between these two pillars of the department. When onsite at tournaments, you won’t just contribute to the success of the event, you’ll also be leading the way in how we manage and deploy kit, helping to refine our build-out processes and create a more streamlined, integrated operation.

Your time will be split between our Basingstoke HQ and international tennis events, with the balance depending on the operational demands of the tennis calendar. While the schedule will ebb and flow throughout the year, your flexibility and ability to adapt to the rhythm of the tour will be key. You will be part of the Tennis Operations Team, working closely with the Projects, Warehouse, and Logistics Teams. The Operations Team is responsible for planning, maintaining, and delivering the resources required to execute events at the highest possible standard, ensuring the right staff and equipment are in the right place at the right time.

The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of equipment moving across continents, tennis is one of the most logistically complex departments in the company. In this role, you’ll be a key contributor to ensuring that all equipment and related processes remain fit for purpose throughout the year, supporting both day-to-day operations and long-term strategic improvements.

What the job is all about: The Hardware Support role will manage the various hardware and kit demands of the Tennis department. You will take a hands-on approach to deal with asset management and kit quirks as well as building and maintaining robust processes. You will split your time between the Basingstoke office and attending events throughout the year. Time onsite will be essential for gaining hands-on operational insight, with the goal of identifying and improving processes.

What will you gain from this role:

• People management skills: dealing with a wide range of teams such as the project team, core hardware team, and logistics.
• Exposure to strategic planning: play a key part in the future of hardware architecture, efficiencies and innovating ideas to reduce cost, improvements to the system or how we operate.
• Develop problem-solving skills: this role will be fast-paced and you will need to find solutions to problems promptly.

Key Responsibilities:

• Identifying operational hardware failure trends, gathering analytical information, investigating them and proposing alternative solutions, configurations and working practices.
• Identifying and implementing strategies to improve the efficiencies across our existing processes and procedures, including the reliability of hardware systems in order to enable future improvements.
• Support year-round health of our kits and work with each kit manager to proactively manage their kit for each event.
• Advising project managers/other staff of stock availability and suggest solutions.
• Liaising with the Procurement and Stock Team to forecast new hardware and stock requirements.
• Communicating with the core hardware team and procurement team to make sure we are following the correct standards.
• Taking a lead role in the implementation and maintenance of the cross-check asset management system.
• Manage the kit quirks process, you will work with the hardware team to agree who will be responsible for completing a quirks request and when they can be scheduled.
• Help identify weaknesses in current systems/hardware and work with relevant areas to improve this.
• Creating and providing training for the department to increase knowledge of hardware.
• Monitoring and operating of the ball-tracking system and broadcast analysis during every game.

What we need from you:

• University Degree or equivalent professional experience.
• Proactive, diligent and organised.
• Efficient with time, able to prioritise and be self-sufficient.
• Demonstrated history of working with computer and camera hardware.
• Able to evidence an organised approach to resolving technical issues and supplying clear solutions, including replacement equipment, within the timescales available.
• Experience in introducing and executing new processes across a team.
• Track record of creating and delivering training.
• Understand hardware processes including RMA, Procurement, Cross-check and Quirks.
• Excellent communication skills, as you’ll be liaising throughout the operations team, core hardware team and wider business.

Equal Opportunity Employer: Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.