Tennis Systems Operator

Location: UK-based with regular global travel around the world to Tennis events

Contract: Full-Time, Permanent

Salary: £26,990

Travel: Extensive global travel to Tennis events (travel, accommodation and daily living allowance expenses during events paid by Hawk-Eye)

Expected Start Date: Summer 2026

Why Hawk-Eye & Why Tennis? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide.

These are the different areas that you can explore:

• Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours.
• Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts.
• Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe.
• Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events.
• Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.

You will be exposed to each of the areas above and find the discipline that works best for you. As you specialise throughout your time in the Tennis department, there is the option to join a more project-focused team and workflow where you can spend more time in an office-based capacity. However, this does not diminish your opportunity to occasionally travel to some of the world's biggest Tennis events.

What Does A Tennis Systems Operator Do?

• Installation and setup of Hawk-Eye hardware in the build-up to tournaments, including setting up hardware (cameras, cables, networking devices), calibrating the system and performing pre-match checks.
• Liaise with key stakeholders, including broadcasters and TV directors, to deliver optimal creative and broadcast impact.
• Liaising with match officials, tournament stakeholders, organisers and third parties to ensure all contractual obligations are delivered seamlessly.
• Monitoring and operation of Hawk-Eye ball tracking and broadcast systems across one or more courts during live match play.
• Applying knowledge of tracking theory and system behaviour to ensure high quality tracking output.
• Setting up, operating and monitoring systems, ensuring accurate data delivery throughout matches.
• Managing and delivering video review challenges in line with officiating requirements, including communication with Review Officials where applicable.
• Assisting with our ‘SMART Production’ broadcast delivery at tennis events throughout the year.
• Providing quick and effective resolution of technical issues, with the ability to identify when to elevate or seek support.
• Communicating effectively with supervisors and wider operational teams to ensure smooth match delivery and coordination across courts.
• Supporting and collaborating with team members, including contributing to the development of less experienced operators where appropriate.
• Completing all pre and post match operational processes to ensure system readiness and accurate reporting.
• Maintaining a strong understanding of key tracking and operational software, and applying this knowledge in live environments.
• Demonstrating an understanding of high quality vs. poor tracking output, and proactively making adjustments to maintain performance standards.
• Contributing to the research and development of new projects and operational improvements.
• Maintenance and upkeep of the kit and equipment required to operate the system.

We are…

• Brave: The Systems Operator demonstrates the courage to seek guidance when faced with unexpected challenges, showing a willingness to collaborate and seek support to navigate complex issues effectively.
• Owners: Taking ownership of their role, the Systems Operator ensures tasks are completed efficiently and align with departmental goals, actively managing time and responsibilities to deliver results that meet both business and customer expectations.
• Inclusive: Fostering an inclusive environment, the Systems Operator collaborates with team members to represent diverse user and customer needs, valuing different perspectives and contributing to collective problem-solving efforts.

Why Is This the Right Job for You?

This position is perfect for you if you possess:

• A technical grounding
• Strong problem-solving skills
• Excellent communication and teamwork abilities
• A passion for innovation
• A willingness to learn
• The ability to thrive in a fast-paced and pressurised environment
• An interest in the sport of Tennis

What Difficulties Might I Face?

• Due to the nature of the sports industry, there is often work on weekends and midweek evenings, and we are expected to fulfil our roles until the last ball has been hit.
• Travelling Abroad: You can expect to spend up to 220 days per year on tour away from home. Whilst there are glamorous locations where Grand Slams are held, there are also some locations that you may not have anticipated that you will be expected to travel to.
• Working & Living in Different Time Zones: This role is tour-based, which means you will be spending time away from family and friends, where social events could be missed. Working in different time zones can also impact communication.
• High-Pressure Situations: Working in a live broadcast environment on a production that is distributed to millions worldwide will bring high levels of pressure. We will do our best to train and equip you to the best possible level to help with these, but they must be considered before submitting your application.