At a Glance
- Tasks: Lead operations for tennis events, ensuring high-quality service delivery and efficient staffing.
- Company: Join Hawk-Eye, a leader in sports technology, revolutionising the way we experience tennis.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Inclusive workplace committed to diversity and employee development.
- Why this job: Be part of thrilling tennis events and make a real impact in the sports industry.
- Qualifications: Strong organisational skills and a problem-solving mindset are essential.
The predicted salary is between 32070 - 36620 £ per year.
Location: UK Based - Approximately 90% Office/Remote, 10% on-site
Contract: Permanent, Full Time
Salary: £32,070 - £36,620 depending on experience
Why Hawk-Eye & Why Tennis? Join us at Hawk-Eye and be part of an exhilarating journey through the world of sports events. Our operations teams play a crucial role in delivering high-quality experiences at major sporting events worldwide.
These are the different areas that you can explore:
- Technical: Testing, improving and stress testing our systems to enhance the performance of our delivery across the tours.
- Creative: Working closely with TV directors and external broadcasters to provide statistics and storytelling of insights across tennis matches during live broadcasts.
- Operations: Reviewing, improving and strategising how we improve the efficiency of delivery across the globe.
- Projects: On-site management of our service delivery across the globe. Liaising with external stakeholders to organise our technical requirements to be ready and sites to be prepared for our arrival, and to deliver our services to the deadline of the events.
- Broadcast Production: Rigging and directing live TV broadcasts across the Masters 1000s ATP tour.
Responsibilities
- Owner of our staffing process and communication, both internally and externally.
- Maintain operational scheduling commitments and own the scheduling framework for tennis.
- Lead planning and resourcing staff for Tennis events, establish strong operational teams based on service delivery requirements, to hand over to Project Managers for each event.
- This includes coordinating with the SP Operations and Production Manager to ensure effective cross-utilisation of staff across both functions.
- Own and improve processes for annual leave, work from home, T&D days & kit maintenance.
- Identify opportunities for process improvement.
- Coordinate casual staff and work with HR to raise contracts & approve expenses.
- Alongside Operations team and tennis management team define strategies, delivery models and processes to drive consistent, high quality service delivery.
- Work with Training and Development Manager / Lead, drive progression and development of new and existing staff through development pathways.
- Regular coordination with Operations Managers across Tour Sports/regions to resource “external” staff creatively and efficiently.
- Contribute to a sustainable working model to ensure that working commitments are balanced and practical, leading to increased operator experience and staff retention.
- Active role in Operations team, supporting the Operations Manager in day to day tasks and working to establish robust processes for service delivery across a range of projects.
Expectations
- Efficient and cost-effective planning of staffing movements.
- Both calculating appropriate rig, operational and derig allocations of teams across our events and iterative review of staffing efficacy across events, contributing to a streamlined operational model across the tours.
- Quantitative analysis of staff utilisation, development and retention.
- Cost and time efficiencies found through effective planning.
- Implementation and management of staff development programs.
- Increased efficiency of delivery, opening up wider opportunities for new event (i.e. can we find an operational model where HE Live at Challenger Events becomes viable?).
- Ability to confirm staffing capacity for event delivery long term when presented with new business opportunities.
Skills, Knowledge and Expertise
- Problem solving mindset.
- Ability to pivot when operational situations change.
- Strong organisational skills, effective time management, and resilience.
- Strong ability to liaise with Team Managers, Senior members of the team, Project Managers to plan and ensure that operations directives are achieved.
- Displaying leadership qualities and relied upon for operational excellence.
- Excellent communication both up and down the department.
- Ability to show balance & reason.
- Willingness to make decisions from a team and business point of view.
Equal Opportunity Employer
Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential.
Contact Details:
Hawk-Eye Innovations (HEI) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Lead - Tennis in Basingstoke
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Hawk-Eye Innovations (HEI). Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Hawk-Eye Innovations (HEI). Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Operations Lead - Tennis in Basingstoke
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Hawk-Eye Innovations (HEI) aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Hawk-Eye Innovations (HEI)
✨Highlight Your Passion for Sports
When chatting with Hawk-Eye Innovations (HEI), make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
