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- Tasks: Support and maintain Audio Visual and Video Conferencing systems for clients across the UK.
- Company: Join a growing company focused on innovative audio-visual solutions.
- Benefits: Enjoy a fantastic work environment, company vehicle, laptop, phone, and generous holiday allowance.
- Other info: Work Monday to Friday with occasional weekend support; overtime and bonuses available.
- Why this job: Be part of a dynamic team, solve real-time challenges, and build strong client relationships.
- Qualifications: 3+ years in AV support, excellent communication skills, and knowledge of AMX/Crestron systems required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced Audio Visual Support Engineer to join their team due to expansion. You will be responsible for the implementation of support across their portfolio, and that the requirements of the SLAs are being met.
You will:
- Provide maintenance and support for Audio Visual and Video Conferencing installations for the UK client base
- Carry out fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high-pressure situations
- Assist the Installation Team with new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls
- Complete accurate service records and paperwork for customer service visits
- Proactively build close working relationships with the customer portfolio
- Identify further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal teams
- Clearly communicate with the service team and other appropriate internal teams regarding all customer requirements
The ideal candidate will:
- Have a minimum of 3 years’ experience in installing and supporting Audio Visual Conferencing solutions
- Be articulate, driven and positive
- Have excellent verbal and written communication skills
- Be comfortable working in an autonomous environment
- Have the ability to work under pressure
- Have a flexible approach to working hours
- Have experience in AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified
- Have knowledge of basic configurations of Cisco codecs
- Have basic IT Network Knowledge
- Have experience maintaining and troubleshooting Polycom Codec and Sound structure equipment
Monday to Friday 8.30am to 5.30pm. You will support 24 hour out of hours supporting 1 weekend per month.
Benefits include fantastic working environment, company vehicle, company laptop, company phone, employee assistance programme, 22 days holiday which increases to 25 days after 3 years of employment, overtime paid and out of hours bonus paid.
Audio Visual Support Engineer employer: Hawk Brown Recruitment
Contact Detail:
Hawk Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Support Engineer
✨Tip Number 1
Familiarise yourself with the latest Audio Visual and Video Conferencing technologies. Being knowledgeable about current trends and solutions will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the Audio Visual industry. Attend relevant events or join online forums to connect with others in the field. This can lead to valuable insights and even job referrals.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to AV systems. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've effectively interacted with clients in past roles. Highlighting your ability to build relationships and understand customer needs is crucial for this position.
We think you need these skills to ace Audio Visual Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Audio Visual and Video Conferencing installations. Include specific examples of fault finding and resolution in high-pressure situations, as well as any relevant technical skills like AMX/Crestron knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to build relationships with clients and your experience in maintaining service records. Use this opportunity to showcase your communication skills.
Highlight Relevant Experience: When detailing your work history, focus on roles where you provided support for Audio Visual systems. Emphasise your problem-solving abilities and any experience you have with Cisco codecs or Polycom equipment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hawk Brown Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with AMX/Crestron hardware and software during the interview. Be prepared to discuss specific projects where you successfully implemented or troubleshot these systems, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
Since the role involves fault finding in high-pressure situations, be ready to share examples of how you've resolved issues quickly and effectively in the past. This will show your potential employer that you can handle the demands of the job.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts, as this will help you stand out during the interview.
✨Build Rapport with Interviewers
Proactively engage with your interviewers by asking insightful questions about the company and its clients. This not only shows your interest in the role but also helps you build a connection, which is crucial for a position that requires close working relationships with customers.