At a Glance
- Tasks: Lead customer service delivery and ensure high standards of IT service.
- Company: Dynamic company focused on continuous improvement and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Join a growing team with a focus on innovation and customer satisfaction.
- Why this job: Make a real impact by enhancing customer experiences and driving service improvements.
- Qualifications: Experience in service management and strong communication skills.
The predicted salary is between 55000 - 55000 £ per year.
- Service Delivery Manager
- Basingstoke/London
- £45K - £55K per annum
Due to continued growth our client is recruiting for a Service Delivery Manager to take ownership of the overall customer service experience, acting as the primary point of contact for all service-related matters.
In this role, you will ensure customers receive a consistently high standard of IT service delivery while driving continuous service improvement and operational excellence.
You'll develop a strong understanding of each customer's environment by aligning people, processes and technology to deliver effective managed services. You will:
- Lead the transition and onboarding of new customers, as well as the introduction of additional services for existing clients.
- Ensure agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently achieved.
- Plan and chair regular service review meetings with customers and internal stakeholders.
- Work collaboratively with technical support teams to ensure customer issues are resolved efficiently and effectively.
- Oversee key ITIL service management processes, including Major Incident Management, Change Management and Problem Management.
- Produce, maintain and enhance service reports, ensuring customers receive clear and meaningful performance updates.
- Identify opportun...
Service Delivery Manager in Basingstoke employer: HAWK BROWN RECRUITMENT LTD
As a People Systems Analyst in London, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. The company offers competitive salaries, hybrid working options, and a commitment to optimising Workday HCM, ensuring you have the tools and resources to excel in your role while contributing to meaningful projects on a global scale.
Contact Details:
HAWK BROWN RECRUITMENT LTD Recruitment Team
