Warehouse Logistics Operator in Basildon

Our client is seeking an experienced Warehouse Logistics Coordinator to support the day-to-day requirements of their customers, providing an efficient, accurate and customer-focused warehouse and logistics service. The role will involve a range of warehouse duties, stock management, order fulfilment and customer support activities across two local warehouse sites.

You will:

• Carry out daily warehouse activities for Contract Logistics customers, including receiving goods, processing orders, picking, packing and preparing items for dispatch.
• Work across two warehouse locations as required to support operational demands.
• Follow instructions provided by the Warehouse Manager and customers through verbal communication, email and other approved channels.
• Manage returned laptops, including wiping, cleaning and preparing equipment before completing the goods receipt and put-away process.
• Provide customers with daily updates by accurately recording completed tasks and relevant information on customer systems in line with agreed Service Level Agreements (SLAs).
• Support operational KPIs by ensuring orders, incoming goods and dispatches are processed accurately and within required timescales.
• Complete stock movements, inventory adjustments and stock checks accurately using the Warehouse Management System, CargoWise.
• Communicate proactively with customers regarding returns, stock requirements and any operational queries or issues.
• Identify potential operational problems or delays and escalate these to management when necessary.
• Work closely with couriers, the Transport Team and customers to meet collection and delivery deadlines.
• Arrange shipments through the internal Transport Team or approved third-party transport providers according to customer requirements.
• Collaborate with colleagues and management to ensure the smooth running of warehouse operations, including customer orders, collections and driver arrivals.
• Maintain high standards of housekeeping and ensure health & safety, security and operational procedures are followed throughout the warehouse.

The ideal candidate will:

• Have strong customer service and communication skills.
• Be confident communicating professionally with customers, suppliers, agents and colleagues.
• Have good computer skills, including experience using Microsoft Office applications.
• Have experience with warehouse or logistics management systems such as CargoWise would be advantageous.
• Be able to work accurately and efficiently within a busy, fast-paced warehouse environment.
• Be flexible and adaptable, with the ability to respond to changing workloads and operational priorities.
• Have a proactive and solutions-focused approach to work.
• Be well organised with the ability to manage workload effectively.
• Be committed to maintaining a clean, organised and safe working environment.
• Be reliable, diligent and have good attention to detail.
• Be comfortable working independently as well as collaboratively within a team.

Working hours are Monday to Friday 7am to 4pm. Benefits include 31 days holiday including BH, increases after 3 years’ service by 1 day a year, up to a further 5 days, Volunteer Day, Health cash plan, Pension scheme, Free Parking, Fresh fruit delivered weekly to all offices, Paid sick leave, EAP Program and Virtual Doctor service, Long service financial rewards, Death In Service benefit of x3 salary.