At a Glance
- Tasks: Deliver top-notch customer service and resolve queries in a fast-paced ecommerce environment.
- Company: Join a growing ecommerce client with a vibrant team culture in Bradford.
- Benefits: Starting salary of £25,500, flexible hours, and opportunities for growth.
- Other info: Weekend work is essential; perfect for those who thrive in dynamic settings.
- Why this job: Make a real difference by enhancing customer experiences and solving problems.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 28309 - 34599 £ per year.
Customer Service Advisor
Location
Bradford, West Yorkshire, BD4.
Salary
£25,500 starting salary.
Working Hours
Thursday – Monday. Flexible hours between 8am – 6pm on Thursday, Friday and Monday with 7am – 3pm working hours on Saturday and Sunday
Working Pattern
Office-based
The Opportunity
Hawk3 Talent Solutions is recruiting on behalf of a growing ecommerce client for proactive, adaptable and customer-focused Customer Service Advisors to join their busy team in Bradford.
Working within a fast-paced and continually evolving online retail environment, you will play an important role in delivering excellent customer service, resolving customer enquiries and ensuring a positive customer experience from order placement through to delivery and aftercare.
This is a varied role that will suit someone who is comfortable responding to changing priorities, identifying potential issues and working collaboratively with colleagues across the business.
You will be responsible for managing customer queries relating to orders, deliveries, returns, refunds, product information and aftersales support, taking ownership of issues and working towards effective resolutions.
Key Responsibilities
- Respond to customer enquiries across various channels, providing a professional, helpful and timely service.
- Manage customer queries relating to orders, deliveries, returns, refunds, product information and aftersales support.
- Take ownership of customer issues, working proactively to investigate and resolve queries wherever possible.
- Identify, highlight and report recurring issues, system errors, process gaps and potential problems that could affect the customer experience or wider business.
- Adapt quickly to changing workloads, business priorities, systems and processes within a fast-paced ecommerce environment.
- Liaise effectively with other departments, particularly Operations, Ecommerce and Warehouse, to investigate and resolve customer issues.
- Maintain accurate customer records, ensuring all relevant information is recorded and communicated appropriately.
- Identify opportunities to improve customer service processes, operational efficiency and the overall customer experience.
- Provide feedback and suggestions to support continuous improvement across the customer service function.
- Balance working independently and using initiative with contributing positively to the wider team.
- Provide consistent customer service and support during weekend trading hours.
- Manage competing priorities effectively, ensuring customer enquiries are dealt with promptly and professionally.
Experience Required
- Previous experience in a customer service or customer-facing role.
- Strong written and verbal communication skills, with the ability to communicate professionally and effectively with customers and colleagues.
- A flexible and adaptable approach, with the ability to respond positively to changing priorities.
- Experience working in a fast-paced environment, ideally within online retail, ecommerce or a similar customer-focused operation.
- Good problem-solving skills and the ability to use initiative when investigating and resolving customer issues.
- Excellent attention to detail, with the confidence to identify, flag and report errors, inconsistencies and potential problems.
- Strong organisational skills and the ability to manage individual responsibilities independently.
- A positive, practical and proactive attitude, with a willingness to get involved and support the wider team.
- The ability to work collaboratively with colleagues across different departments.
- Basic Microsoft Excel skills would be advantageous.
- Familiarity with ecommerce platforms and online retail operations would be beneficial.
- Experience using customer service or order management systems such as e Desk and Linnworks would be advantageous.
Applications are welcomed from candidates who can demonstrate strong customer service skills, a proactive approach to problem-solving and a genuine willingness to learn.
Experience within the furniture or ecommerce industry would be beneficial but is not essential for someone with the right attitude and transferable skills.
Weekend working is an essential requirement of the role.
Closing date: 09.12.2026 Please note this may change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
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Customer Service Advisor in Bradford employer: Hawk 3
Hawk 3 is an exceptional employer that values work-life balance, offering a unique 4-day week for the Head of Finance & Financial Controller role. Located in Bradford, the company fosters a collaborative and supportive work culture, providing ample opportunities for professional growth and direct engagement with senior leadership, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk 3. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk 3 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk 3:Your cover letter is your chance to shine! Tell us why you want to work at Hawk 3 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk 3!
How to prepare for a job interview at Hawk 3
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
