At a Glance
- Tasks: Manage customer orders, ensure seamless service, and support operational coordination.
- Company: Join a supportive and growing business in Easingwold.
- Benefits: Earn £35,000, enjoy early finishes on Fridays, and work in a friendly team.
- Other info: Dynamic role with autonomy and opportunities for personal growth.
- Why this job: Be the key to exceptional customer experiences and build lasting relationships.
- Qualifications: Experience in customer service or operations, strong communication skills, and attention to detail.
The predicted salary is between 35000 - 35000 £ per year.
Customer Operations Manager
Location
Easingwold
Salary
£35,000 per annum
Job Type
- Full-Time, Permanent – Office based
- Working hours Monday to Thursday 8am – 5pm – Friday early finish
- Commutable from Easingwold, Thirsk, Boroughbridge, Helmsley, North Yorkshire, York, Malton
About the Role
We are seeking a highly organised and customer-focused Customer Operations Manager to join a busy and growing business in Easingwold, North Yorkshire .
This is a varied role that combines customer service, sales administration, order processing, and operational coordination.
You will be responsible for managing customer orders from receipt through to delivery, ensuring a seamless customer experience while supporting the wider business in achieving exceptional service standards.
Working closely with production, logistics, finance, and management teams, you will play a key role in maintaining customer relationships, resolving queries, and ensuring the smooth day-to-day operation of the office.
Key Responsibilities
- Customer Orders & Administration
- Process customer orders accurately and efficiently using the sales order processing system.
- Ensure all order information, including pricing and delivery requirements, is entered correctly.
- Act as the first point of contact for order amendments and customer queries.
- Produce invoices, delivery notes, and associated documentation.
- Liaise with internal departments to communicate customer requirements and order updates.
- Ensure customer requests and specifications are actioned correctly before dispatch.
- Follow up on customer enquiries and provide timely resolution.
- Maintain accurate CRM and customer records.
- Customer Service & Relationship Management
- Provide a professional and responsive service via telephone and email.
- Build and maintain strong relationships with customers.
- Develop a thorough understanding of customer requirements and ordering patterns.
- Follow up on enquiries and potential business opportunities.
- Produce and analyse sales reports.
- Handle customer complaints effectively and professionally.
- Support customer retention and account growth initiatives.
- Assist with onboarding new customers and maintaining account information.
- Coordinate deliveries and ensure customers receive accurate updates throughout the process.
- Administrative & Office Support
- Maintain office supplies and support the smooth running of the office environment.
- Coordinate reports of IT, telephone, and office equipment issues.
- Maintain accurate filing systems and operational records.
- Support process improvement initiatives across the business.
- Assist with account reconciliation and debt management activities when required.
Skills & Experience Required
Essential
- Previous experience in customer service, sales administration, operations, logistics, or account coordination.
- Strong administrative and organisational skills.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Experience processing orders and customer documentation.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving abilities and experience handling customer issues.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
Desirable
- Experience within manufacturing, distribution, logistics, FMCG, or a similar operational environment.
- Knowledge of delivery management systems.
- Experience managing customer accounts.
- Understanding of invoicing and credit control processes.
- Personal Attributes
- Customer-focused with a professional approach.
- Highly organised and methodical.
- Self-motivated and proactive.
- Able to work independently and as part of a team.
- Calm under pressure with excellent time management skills.
- Positive, flexible, and adaptable attitude.
What's on Offer ?
- Salary of £35,000 per annum
- Early finish on a Friday
- Full-time, permanent position
- Opportunity to join a supportive and growing business
- Varied role with responsibility and autonomy
- Friendly team environment based in Easingwold
If you would like to apply for the role of Customer Operations Manager then please email your CV to
Closing date is 10.08.2026 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.
To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible.
Thank you for your interest in this role and we look forward to working with you in the future
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk 3 Talent Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk 3 Talent Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Manager in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk 3 Talent Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Hawk 3 Talent Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk 3 Talent Solutions!
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
