At a Glance
- Tasks: Manage customer relationships and oversee the entire order-to-delivery process.
- Company: Dynamic automotive company in Oldbury, West Midlands.
- Benefits: Competitive salary, early finish on Fridays, and long-term development opportunities.
- Other info: Join a supportive team and enhance your skills in a thriving sector.
- Why this job: Be at the heart of operations and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in supply chain or account management, preferably in the automotive industry.
The predicted salary is between 42500 - 47500 £ per year.
This is a pivotal, customer-facing role that sits at the heart of the business, connecting customers, suppliers, and internal operations. You'll take ownership of the end-to-end order lifecycle, ensuring seamless delivery from forecasting and planning through to final fulfilment. If you're someone who thrives in a fast-paced supply chain environment, enjoys problem-solving, and wants to make a real impact - this is the role for you.
Key Responsibilities
- Act as the central point of contact for key customers, managing relationships and expectations
- Oversee the full order-to-delivery (OTD) process, from order intake through to completion
- Analyse customer schedules and create effective production plans aligned to operational targets
- Monitor and report on KPI performance (including OTIF and customer satisfaction)
- Work closely with customers to develop accurate demand forecasts
- Proactively manage and resolve supply chain disruptions and commercial queries
- Develop and manage material planning schedules to ensure continuity of supply
- Build and maintain strong relationships with suppliers, ensuring on-time delivery performance
- Optimise inventory levels, balancing service levels with stock efficiency
About You
- Proven experience in a customer-facing supply chain, MP&L, or account management role (minimum 3 years)
- Strong background within the automotive industry (essential)
- Excellent communication skills, both written and verbal
- Highly organised with the ability to multitask and prioritise effectively
- Strong planning capability with the ability to translate customer demand into production plans
- Commercially aware with a solid understanding of supply chain and manufacturing processes
- Advanced or intermediate Excel skills
- A proactive, customer-first mindset with a passion for delivering exceptional service
Competitive salary and long-term development potential.
Account & MP&L Manager in West Bromwich employer: Hawk 3 Talent Solutions
Join a dynamic team in Oldbury, West Midlands, where your role as an Account & MP&L Manager will be pivotal in driving customer satisfaction and operational excellence. We pride ourselves on fostering a collaborative work culture that values innovation and problem-solving, offering competitive salaries and opportunities for professional growth within the thriving automotive sector. With a focus on employee development and a supportive environment, we ensure that every team member can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Account & MP&L Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their supply chain processes and think of examples from your experience that showcase your problem-solving skills. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in account management and MP&L makes you the perfect fit for the role. Keep it concise but impactful—show them why you're the one they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account & MP&L Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account & MP&L Manager. Highlight your experience in supply chain management and any relevant achievements in the automotive industry. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this customer-facing role. Share specific examples of how you've successfully managed relationships and resolved supply chain issues in the past.
Show Off Your Skills:Don’t forget to mention your Excel skills and any other tools you’re proficient in. We love a candidate who can analyse data and create effective production plans, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly. We can’t wait to hear from you!
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge, especially in the automotive industry. Be ready to discuss specific examples of how you've managed customer relationships and resolved disruptions in the past.
✨Show Off Your Planning Skills
Prepare to talk about your experience with production planning and how you've translated customer demand into effective plans. Bring examples of how you've optimised inventory levels while maintaining service quality.
✨Communicate Like a Pro
Since this role is customer-facing, practice your communication skills. Think about how you can convey complex information clearly and concisely, and be ready to demonstrate your ability to manage expectations.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the role, like OTIF and customer satisfaction. Be prepared to discuss how you've monitored and reported on these metrics in previous roles.
