At a Glance
- Tasks: Manage customer relationships and oversee the entire order-to-delivery process.
- Company: Dynamic automotive company in Oldbury, West Midlands.
- Benefits: Competitive salary, early finish on Fridays, and long-term development opportunities.
- Other info: Join a supportive team and enhance your skills in a thriving sector.
- Why this job: Be at the heart of operations and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in supply chain or account management, preferably in the automotive industry.
The predicted salary is between 42500 - 47500 £ per year.
This is a pivotal, customer-facing role that sits at the heart of the business, connecting customers, suppliers, and internal operations. You'll take ownership of the end-to-end order lifecycle, ensuring seamless delivery from forecasting and planning through to final fulfilment. If you're someone who thrives in a fast-paced supply chain environment, enjoys problem-solving, and wants to make a real impact - this is the role for you.
Key Responsibilities
- Act as the central point of contact for key customers, managing relationships and expectations
- Oversee the full order-to-delivery (OTD) process, from order intake through to completion
- Analyse customer schedules and create effective production plans aligned to operational targets
- Monitor and report on KPI performance (including OTIF and customer satisfaction)
- Work closely with customers to develop accurate demand forecasts
- Proactively manage and resolve supply chain disruptions and commercial queries
- Develop and manage material planning schedules to ensure continuity of supply
- Build and maintain strong relationships with suppliers, ensuring on-time delivery performance
- Optimise inventory levels, balancing service levels with stock efficiency
About You
- Proven experience in a customer-facing supply chain, MP&L, or account management role (minimum 3 years)
- Strong background within the automotive industry (essential)
- Excellent communication skills, both written and verbal
- Highly organised with the ability to multitask and prioritise effectively
- Strong planning capability with the ability to translate customer demand into production plans
- Commercially aware with a solid understanding of supply chain and manufacturing processes
- Advanced or intermediate Excel skills
- A proactive, customer-first mindset with a passion for delivering exceptional service
Competitive salary and long-term development potential.
Account & MP & L Manager in West Bromwich employer: Hawk 3 Talent Solutions
Join a dynamic team in Oldbury, West Midlands, where your role as an Account & Material Planning & Logistics Manager will be pivotal in driving customer satisfaction and operational excellence. With a competitive salary and a supportive work culture that prioritises employee growth, you'll enjoy a balanced work-life with early finishes on Fridays and opportunities to develop your skills in a fast-paced supply chain environment. This is not just a job; it's a chance to make a meaningful impact within the automotive industry while building strong relationships with customers and suppliers.
StudySmarter Expert Advice🤫
We think this is how you could land Account & MP & L Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their supply chain processes and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about managing disruptions and optimising processes, be ready to discuss real-life scenarios where you've tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Account & MP & L Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account & MP & L Manager role. Highlight your experience in supply chain management and any relevant achievements in the automotive industry. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this customer-facing role. Share specific examples of how you've successfully managed relationships and resolved supply chain issues in the past.
Show Off Your Skills:Don’t forget to showcase your Excel skills and planning capabilities. Mention any tools or software you’ve used that relate to material planning and logistics. We love seeing candidates who are organised and proactive!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Let’s make this happen together!
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of supply chain processes, especially in the automotive industry. Familiarise yourself with key terms like OTD, KPI, and demand forecasting. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully managed supply chain disruptions or resolved customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Build Rapport
Since this role is customer-facing, practice building rapport during the interview. Be friendly and approachable, and don’t hesitate to ask questions about the company culture and team dynamics. This will demonstrate your people skills and genuine interest in the role.
✨Excel at Excel
Given the emphasis on advanced Excel skills, be ready to discuss how you've used Excel in previous roles. If possible, mention specific functions or tools you've utilised to optimise inventory levels or create production plans. This will highlight your technical proficiency and readiness for the job.
