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- Tasks: Be the go-to person for customer and retailer queries, resolving issues with a smile.
- Company: Join a well-known team in Exeter with a positive and collaborative vibe.
- Benefits: Enjoy 6.4 weeks annual leave, pension scheme, and staff discounts.
- Other info: Structured training and development opportunities await you!
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and CRM knowledge are a plus.
The predicted salary is between 26000 - 26000 £ per year.
Location: Exeter, Devon
Job type: Permanent
Hours: Monday to Friday 8:30am - 5pm
Salary: £26,000 per annum
Hawk 3 Talent Solutions are currently recruiting for a Service & Warranty Advisor to join our client's well-known team in Exeter.
The role:
- Act as first point of communication for customers and retailer enquiries into the department
- Manage communications via phone, email, and web channels
- Accurately log all interactions and case details onto company CRM system
- Work closely with technical and service teams to investigate and resolve customer issues
- Keep customers and retailers updated throughout the lifecycle of enquiry
- Ensure all issues are resolved efficiently, accurately and in line with company procedures
- Handle and de-escalate customer concerns in a calm, and solution-focused manner
- Maintain high level of accuracy when updating systems and documents
About you:
- Experience within a customer service or technical support role, or similar
- Experience working with CRM system
- Confident communicating with customers
- Able to stay organized under pressure
- Comfortable working within structured processes
- Knowledge of heating appliances would be beneficial
What's on offer:
- 6.4 weeks annual leave (including bank holidays)
- Pension scheme
- Free onsite parking
- Staff discount on products
- Free eye tests and VDU support
- Structured training and development opportunities
- Positive, collaborative working environment
Closing date is 11th June 2026.
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed).
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.
To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible.
Thank you for your interest in this role and we look forward to working with you in the future.
Service & Warranty Coordinator employer: Hawk 3 Talent Solutions
Contact Detail:
Hawk 3 Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Warranty Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident is key. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications and follow-ups. This will help you manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Service & Warranty Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service & Warranty Coordinator role. Highlight any relevant experience in customer service or technical support, and don’t forget to mention your familiarity with CRM systems!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your communication skills and how you handle customer concerns, as these are key for us at StudySmarter.
Showcase Your Organisational Skills: In your application, give examples of how you stay organised under pressure. We love candidates who can juggle multiple tasks while keeping everything on track, so share your strategies!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Know Your Stuff
Make sure you understand the role of a Service & Warranty Coordinator inside out. Familiarise yourself with common customer service scenarios and the types of issues you might encounter. Brush up on any technical knowledge related to heating appliances, as this could give you an edge.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice how you communicate. Role-play potential customer interactions with a friend or family member. Focus on being calm, solution-oriented, and clear in your responses, especially when handling complaints.
✨Get to Grips with CRM Systems
If you have experience with CRM systems, great! If not, take some time to learn the basics of how they work. Being able to accurately log interactions and manage case details will be crucial, so showing familiarity with these systems can really impress your interviewers.
✨Stay Organised and Positive
During the interview, demonstrate your ability to stay organised under pressure. Share examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. A positive attitude goes a long way, so show them you're ready to contribute to their collaborative environment!