At a Glance
- Tasks: Lead a dynamic team in managing service delivery and waste management operations.
- Company: Join a leading firm in Liverpool with a focus on innovation and excellence.
- Benefits: Competitive salary, company car allowance, and a fantastic employee benefits package.
- Other info: Flexible working hours with a focus on operational continuity.
- Why this job: Make a real impact in a critical role with opportunities for growth and development.
- Qualifications: HNC or higher in management/engineering and extensive supervisory experience required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Liverpool
Contract: Full-Time - Permanent
Contract Structure: Monday to Friday - Days but requiring flexibility for operational continuity.
Position Summary
An excellent commercial opportunity has arisen for a Senior Service Delivery Manager to oversee a critical, multi-tier industrial service and waste management contract in the Liverpool area. The successful candidate will assume total accountability for the on-site operations, financial, and administrative performance of a 24/7 business unit. Managing a multi team structure of personnel across various shifts, and will drive rigorous compliance, continuous improvement, and robust client governance to protect and expand a high-value corporate account.
Key Execution Areas
- Governance & Client Relations: Act as the primary on-site stakeholder representing the business. Lead formal contract reviews, manage KPIs, and align service delivery with corporate benchmarks.
- Financial Stewardship: Manage comprehensive P&L, direct resource planning, track actual costs against budgets, and implement quantitative frameworks to achieve year-on-year cost reductions.
- Operational Excellence: Apply Lean methodologies to diagnose operational inefficiencies. Ensure continuous improvement across all cleaning and material processing streams.
- Risk & Regulatory Compliance: Enforce strict adherence to national Health & Safety legislation. Guarantee that all risk assessments, method statements, and training matrices are meticulously documented and audited.
- Asset & Vendor Management: Oversee the life-cycle and scheduling of specialized cleaning systems, material handling machinery, and baling equipment, while governing third-party vendor performance.
Candidate Requirements
Qualifications: HNC or higher professional qualification in management or engineering, alongside extensive senior supervisory experience.
Industry Profile: Proven history executing high-value facility or contract cleaning portfolios within an industrial/factory environment, accompanied by a comprehensive grasp of industrial waste duty of care.
Competencies: Strong commercial acumen, exceptional presentation and communication skills, and proficiency in Enterprise Resource Planning (ERP) or advanced asset tracking systems.
What We Offer
Salary £60,000 to £80,000 negotiable depending on experience
Company Car Allowance
An excellent employee benefits package
Senior Service Delivery Manager in Knowsley employer: Hawk 3 Talent Solutions
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