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- Tasks: Provide IT support, troubleshoot systems, and assist with exciting projects.
- Company: Join Hawk 3 Talent Solutions, a dynamic team in York dedicated to tech innovation.
- Benefits: Enjoy a supportive environment, company pension, medical cashback, and birthday leave.
- Why this job: Make a real difference while developing your skills in a varied, hands-on role.
- Qualifications: Tech-savvy individuals with experience in IT systems and a proactive attitude are welcome.
- Other info: Flexibility for occasional weekend work and travel across the UK is required.
IT Support and Systems Officer
York, North Yorkshire YO1
£28,000 per annum
Permanent Office based role
37.5 hours per week Monday to Friday with at least 3 days a week based in the York office
Do you love problem-solving, supporting people, and keeping systems running smoothly? Hawk 3 Talent Solutions are looking for an IT Support and Systems Officer to join a team in York, North Yorkshire and be one of the first points of contact for IT support across a number of offices.
This is a hands-on, varied role where no two days are the same one moment you might be helping a colleague with their laptop, the next you re ensuring the booking and payment systems are working seamlessly.
What you ll be doing
- Providing professional IT support to colleagues both onsite and remotely
- Installing, maintaining and troubleshooting PCs, servers, EPOS tills, and peripherals
- Supporting networks, VPN connectivity, and WiFi systems
- Working with Microsoft 365 tools (Exchange, Teams, Defender, etc.)
- Helping to manage user accounts, file security, and system backups
- Assisting with our booking system and payment platforms, including refunds and updates
- Keeping documentation, audits, and training materials up to date
- Getting involved with exciting IT projects and system upgrades
- Supporting colleagues with training and guidance
What we re looking for
- A tech enthusiast with experience across IT systems, networks, and Microsoft 365
- Someone proactive, friendly, and approachable you ll be a go-to person for support
- A problem-solver who enjoys variety and learning on the job
- Flexibility to work occasional weekends and evenings when needed
- A full UK driving license (with the ability to travel to sites across the UK) Use of a company vehicle is provided.
What s in it for you
- The chance to work in a supportive and dynamic environment where your ideas are valued
- Opportunities to grow your skills and take part in exciting projects
- The satisfaction of knowing your work helps thousands of people enjoy memorable experiences every year
- Company pension
- Cash back on your medical costs,
- An additional day off for your birthday,
- Shopping discounts
If you re ready to bring your IT skills to a role that s about more than just systems one where you can really make a difference we d love to hear from you.
If you would like to apply for the role of IT Support and Systems Officer, then please email your CV to (url removed) or call Deb on (phone number removed)
Closing date is 22.9.2025 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
IT Support and Systems Officer employer: Hawk 3 Talent Solutions
Contact Detail:
Hawk 3 Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support and Systems Officer
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, especially Microsoft 365. Being able to demonstrate your knowledge of these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. This will help illustrate your hands-on approach and ability to think on your feet.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, as the role may require occasional evenings and weekends. Showing that you're adaptable can make a positive impression on the hiring team.
We think you need these skills to ace IT Support and Systems Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft 365 tools and troubleshooting systems. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT support and your proactive approach. Mention how your skills align with the job requirements and express your eagerness to contribute to the team.
Highlight Relevant Skills: In your application, emphasise your technical skills, such as experience with networks, VPNs, and user account management. Also, mention your ability to provide training and support to colleagues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved IT issues in the past. Highlight your analytical thinking and how you approach troubleshooting, as this role heavily relies on these skills.
✨Familiarise Yourself with Microsoft 365
Since the job involves working with Microsoft 365 tools, brush up on your knowledge of applications like Teams, Exchange, and Defender. Be ready to explain how you've used these tools in previous roles or projects.
✨Demonstrate Your People Skills
As a go-to person for support, it's essential to show that you're approachable and friendly. Prepare to share experiences where you've successfully assisted colleagues or clients, showcasing your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT systems and upcoming projects. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
