At a Glance
- Tasks: Provide IT support, troubleshoot systems, and assist with exciting projects.
- Company: Join Hawk 3 Talent Solutions, a dynamic team in York dedicated to tech innovation.
- Benefits: Enjoy a supportive environment, company pension, medical cashback, and birthday leave.
- Other info: Flexibility for occasional weekend work and travel across the UK is required.
- Why this job: Make a real difference while developing your skills in a varied, hands-on role.
- Qualifications: Tech-savvy individuals with experience in IT systems and a proactive attitude are welcome.
The predicted salary is between 24000 - 32000 £ per year.
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Hawk 3 Talent Solutions provided pay range
This range is provided by Hawk 3 Talent Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Hawk 3 Talent Solutions
Permanent Recruitment and Hiring Expert | Supporting Businesses Across the UKSenior Principal Recruitment Consultant at Hawk 3 Talent Solutions…
IT Support and Systems Officer
£28,000 per annum
Permanent Office based role
37.5 hours per week Monday to Friday with at least 3 days a week based in the York office
Do you love problem-solving, supporting people, and keeping systems running smoothly? Hawk 3 Talent Solutions are looking for an IT Support and Systems Officer to join a team in York, North Yorkshire and be one of the first points of contact for IT support across a number of offices.
This is a hands-on, varied role where no two days are the same — one moment you might be helping a colleague with their laptop, the next you’re ensuring the booking and payment systems are working seamlessly.
What you’ll be doing
- Providing professional IT support to colleagues both onsite and remotely
- Installing, maintaining and troubleshooting PCs, servers, EPOS tills, and peripherals
- Supporting networks, VPN connectivity, and WiFi systems
- Working with Microsoft 365 tools (Exchange, Teams, Defender, etc.)
- Helping to manage user accounts, file security, and system backups
- Assisting with our booking system and payment platforms, including refunds and updates
- Keeping documentation, audits, and training materials up to date
- Getting involved with exciting IT projects and system upgrades
- Supporting colleagues with training and guidance
What we’re looking for
- A tech enthusiast with experience across IT systems, networks, and Microsoft 365
- Someone proactive, friendly, and approachable — you’ll be a go-to person for support
- A problem-solver who enjoys variety and learning on the job
- Flexibility to work occasional weekends and evenings when needed
- A full UK driving license (with the ability to travel to sites across the UK) Use of a company vehicle is provided.
What’s in it for you
- The chance to work in a supportive and dynamic environment where your ideas are valued
- Opportunities to grow your skills and take part in exciting projects
- The satisfaction of knowing your work helps thousands of people enjoy memorable experiences every year
- Company pension
- Cash back on your medical costs,
- An additional day off for your birthday,
If you’re ready to bring your IT skills to a role that’s about more than just systems — one where you can really make a difference — we’d love to hear from you.
If you would like to apply for the role of IT Support and Systems Officer, then please email your CV to debbie.gough@hawk-3.com or call Deb on 07557803946
Closing date is 22.9.2025 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Technology, Information and Media
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#J-18808-LjbffrIT Support and Systems Officer in York employer: Hawk 3 Talent Solutions
Hawk 3 Talent Solutions is an excellent employer, offering a dynamic work environment in Plymouth where proactive individuals can thrive. With a comprehensive benefits package and a strong focus on employee growth, this role not only supports senior management but also provides opportunities for long-term career development in a collaborative and supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support and Systems Officer in York
✨Tip Number 1
Familiarise yourself with the specific IT systems and tools mentioned in the job description, especially Microsoft 365. Being able to discuss your experience with these tools during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. This will demonstrate your capability to handle the varied challenges of the role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role may require occasional evenings and weekends, showing your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace IT Support and Systems Officer in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant IT support experience, particularly with Microsoft 365 tools and troubleshooting systems. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter:Write a cover letter that showcases your problem-solving skills and enthusiasm for IT support. Mention specific examples of how you've helped colleagues in previous roles and your approach to maintaining systems.
Highlight Relevant Skills:In your application, emphasise your technical skills, such as experience with networks, VPNs, and user account management. Also, mention your ability to work flexibly and your willingness to travel if required.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Show Your Problem-Solving Skills
As an IT Support and Systems Officer, you'll be tackling various issues daily. Prepare examples of past challenges you've faced and how you resolved them. This will demonstrate your problem-solving abilities and adaptability.
✨Familiarise Yourself with Microsoft 365
Since the role involves working with Microsoft 365 tools, brush up on your knowledge of applications like Exchange, Teams, and Defender. Being able to discuss these tools confidently will show your technical expertise and readiness for the job.
✨Emphasise Your Communication Skills
You'll be the go-to person for support, so it's crucial to convey your ability to communicate effectively. Share experiences where you've successfully helped colleagues or clients, highlighting your friendly and approachable nature.
✨Demonstrate Your Flexibility
The job may require occasional weekend or evening work. Be prepared to discuss your availability and willingness to adapt to the needs of the team. This shows that you're committed and ready to contribute wherever necessary.
