Contract Manager - Facilities Soft Services
Make sure to apply with all the requested information, as laid out in the job overview below.
Location: 2 sites (Deeside and Rhymney) - Ideal candidates will reside in North Wales, Cheshire, or Merseyside
Salary: £55,000 to £60,000 per annum (including basic salary and car allowance)
Contract: Full-time, Permanent
Hours: 37.5 hours per week
About the Role
We are seeking an experienced and dynamic Site Contract Manager to oversee all operational cleaning and waste management activities across two sites in Deeside and Rhymney.
In this pivotal role, you will take full ownership of labour management, plant and equipment maintenance, and financial administration. Leading by example, you will coach, mentor, and manage an established management team alongside a dedicated group of cleaning and waste operatives. You will also drive the recruitment and training strategy to build and develop future talent for our growing operations.
Key Duties & Responsibilities
Operational Delivery & Leadership
Team Management: Lead personnel processes including training, absence management, and disciplinary procedures through your onsite cleaning supervisors.
Health & Safety: Enforce safe working practices by strictly implementing company and statutory H&S regulations, ensuring risk assessments and method statements (RAMS) are active and followed.
Service Excellence: Oversee operational cleaning and waste activities to ensure services consistently meet and exceed client expectations.
Resource Planning: Efficiently schedule on-site activities and manage capacity planning for both individuals and teams.
Continuous Improvement: Drive quantitative and qualitative initiatives to optimize costs, quality, and service standards while actively working to reduce year-on-year consumable and overtime costs.
Financial Oversight: Monitor profitability by measuring actual operational costs against strict budgets, utilizing visual management tools.
KPI Reporting: Manage and deliver accurate KPI reports according to agreed schedules.
Client Collaboration & Relationship Management
Stakeholder Engagement: Build, maintain, and elevate professional relationships with the client, attending regular service reviews to measure and improve client satisfaction. xgikmsk
Performance Management: Operate robust audit processes to ensure service delivery matches both company standards and customer quality expectations.
Communication: Facilitate clear verbal and written communication across all lev...
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