At a Glance
- Tasks: Be the go-to person for customer and retailer enquiries, resolving issues with a smile.
- Company: Join a supportive team in Exeter, dedicated to excellent customer service.
- Benefits: Enjoy 6.4 weeks annual leave, pension scheme, and staff discounts.
- Other info: Structured training and a positive work environment await you.
- Why this job: Make a real difference by helping customers and retailers every day.
- Qualifications: Experience in customer service or technical support is a plus.
The predicted salary is between 26000 - 26000 € per year.
Location: Exeter, Devon
Job type: Permanent
Hours: Monday to Friday 8:30am - 5pm
Salary: £26,000 per annum
The Role
- Act as first point of communication for customers and retailer enquiries into the department
- Manage communications via phone, email, and web channels
- Accurately log all interactions and case details onto company CRM system
- Work closely with technical and service teams to investigate and resolve customer issues
- Keep customers and retailers updated throughout lifecycle of enquiry
- Ensure all issues are resolved efficiently, accurately and in line with company procedures
- Handle and de-escalate customer concerns in a calm, solution-focused manner
- Maintain high level of accuracy when updating systems and documents
About You
- Experience within a customer service or technical support role, or similar
- Experience working with CRM system
- Confident communicating with customers
- Able to stay organized under pressure
- Comfortable working within structured processes
- Knowledge of heating appliances would be beneficial
What's On Offer
- 6.4 weeks annual leave (including bank holidays)
- Pension scheme
- Free onsite parking
- Staff discount on products
- Free eye tests and VDU support
- Structured training and development opportunities
- Positive, collaborative working environment
Service & Warranty Coordinator in Exeter employer: Hawk 3 Talent Solutions
Join a dynamic team in Exeter as a Service & Warranty Coordinator, where you will thrive in a positive and collaborative working environment. With generous benefits including 6.4 weeks of annual leave, a pension scheme, and structured training opportunities, we prioritise employee growth and well-being. Our commitment to customer satisfaction and efficient service ensures that you will find meaningful and rewarding work while enjoying the perks of free onsite parking and staff discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Coordinator in Exeter
✨Tip Number 1
Make sure you research the company and its products before your interview. Knowing about their heating appliances and customer service approach will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and calmly is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to handle customer concerns. This will help you showcase your fit for the role and how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service & Warranty Coordinator in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service or technical support. We want to see how your skills match the role of Service & Warranty Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with CRM systems and how you handle customer concerns – we love a solution-focused mindset!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate well-structured applications that are easy to read. Remember, accuracy is key, just like in the role itself!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of heating appliances and customer service best practices. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a good communicator, but also someone who understands the technical side of things.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice how you articulate your thoughts clearly and calmly. Role-play potential scenarios with a friend or family member, focusing on how to handle difficult situations and de-escalate concerns effectively.
✨Get to Know the CRM System
If you have experience with CRM systems, great! If not, do a bit of research on common features and functionalities. Being able to demonstrate your ability to log interactions accurately and efficiently will give you an edge in the interview.
✨Stay Organised and Positive
Showcase your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your interest in the role but also helps you stay focused. Keep a positive attitude throughout, as this reflects the collaborative environment they value.
