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For Companies At a Glance
- Tasks: Support customers with their travel plans and ensure a smooth holiday experience.
- Company: Dynamic travel and hospitality company based near York.
- Benefits: Competitive salary, flexible hours, and a chance to work in a vibrant environment.
- Why this job: Join a passionate team and help create unforgettable travel experiences for customers.
- Qualifications: Experience in customer service and a love for travel.
- Other info: Fast-paced role with opportunities for personal growth and development.
The predicted salary is between 20300 - 26700 £ per year.
Location: York, North Yorkshire YO1
Contract: 6 Month contract ending 30th September 2026
Salary: £25,355 pro rata
Hours: 9.00am-5.30pm Mon to Fri with 1 hour lunch. You will also be expected to work Saturday and/or Sundays 9.00am-5.00pm on a rotational shift basis. If you work a weekend, you get a day off in lieu in the week. You are also expected to work a Bank Holiday if you are on the rota that day.
The role is based near York Train Station.
Are you passionate about delivering exceptional customer experiences and excited by the world of travel? This role offers the chance to support thousands of customers as they embark on unforgettable holidays, ensuring every detail is handled with care, accuracy, and enthusiasm.
About the Role
As a Customer Service Executive, you’ll be the first point of contact for customers before and during their holidays. You’ll play a key part in creating a smooth, enjoyable experience by handling enquiries, resolving issues, and supporting the operational side of each booking.
This is a varied, fast-paced role where no two days are the same — perfect for someone who thrives on helping people, solving problems creatively, and working with precision.
What You’ll Be Doing
- Acting as the first point of contact for customers needing support before or during their tour
- Handling inbound and outbound calls, as well as email enquiries
- Issuing booking confirmations and processing online bookings
- Resolving customer queries with professionalism and care
- Supporting the administration of holiday cancellations
- Discussing alternative travel options with customers when needed
- Booking UK rail and hotel arrangements to enhance customer itineraries
- Arranging visas and ensuring all travel documentation is correct
- Carrying out mobility checks to ensure customer needs are fully understood and met
What You’ll Bring
- Proven experience in a customer service environment
- A genuine passion for delivering an outstanding customer experience
- Excellent verbal and written communication skills
- Ability to build strong relationships quickly
- Strong attention to detail and accuracy, even under tight deadlines
- A positive, enthusiastic interest in travel
- Creative problem-solving skills
- Good time-management and the ability to prioritise effectively
- Flexibility to support different tasks and teams when needed
Why This Role Might Be Perfect for You
If you love helping people, enjoy variety in your day, and want to be part of creating memorable travel experiences, this role offers a rewarding blend of customer interaction, operational work, and problem-solving.
If you would like to apply for the role of Customer Service Executive then please email your CV or call Deb on (phone number removed).
Closing date is 4.3.2026. Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Customer Service Executive employer: Hawk 3 Talent Solutions
Contact Detail:
Hawk 3 Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and passionate about the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight your enthusiasm for helping others create unforgettable holidays.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your customer service experience and any relevant skills that align with what we're looking for in a Customer Service Executive.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills in action, so make it easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities like handling enquiries and resolving issues. This will help you demonstrate your enthusiasm and readiness to contribute from day one.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or creatively solved a problem. This will show that you have the passion and capability to deliver exceptional customer experiences.
✨Practice Your Communication
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Demonstrate Your Flexibility and Enthusiasm
Be ready to discuss how you can adapt to different tasks and teams, especially in a fast-paced environment. Show your enthusiasm for travel and helping people, as this will resonate well with the interviewers and align with the company’s values.
