At a Glance
- Tasks: Deliver top-notch customer service and manage enquiries in a fast-paced environment.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for growth.
- Other info: Flexible work environment with a focus on teamwork and personal development.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
Working Hours: 37.5 hours per week, Monday–Friday, between 8:00am and 5:00pm
Salary: £25,000 per annum
Contract: Permanent
Working Pattern: Office-based during probation, then hybrid – 3 days in the office and 2 days working from home
About the Role
We are looking for a proactive and customer-focused Customer Care Advisor to join a busy and professional team. You will be responsible for delivering a high standard of customer service while managing enquiries, processing orders and ensuring customers are kept informed throughout the order journey.
The successful candidate will be confident, organised and professional, with excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Respond to customer enquiries professionally and promptly via telephone, email, social media and other channels.
- Manage the full order process, from placing orders through to delivery.
- Check and communicate stock availability and expected delivery dates.
- Monitor order progress and proactively provide customers with updates.
- Liaise with couriers regarding delivery status and resolve any delivery issues.
- Investigate customer queries and take ownership through to resolution.
- Manage and resolve customer complaints professionally.
- Maintain accurate records and ensure all customer information is up to date.
- Keep customers informed regarding outstanding orders and projects.
- Work closely with Sales and Supply Chain teams to resolve issues and minimise delays.
- Provide administrative and customer service support to the external Sales team.
- Identify opportunities to improve processes and enhance the customer experience.
- Work within agreed departmental SLAs and service standards.
- Follow company procedures, policies, Terms & Conditions, returns processes and warranty requirements.
- Support additional projects and duties as required by management.
About You
The ideal candidate will have:
- Previous customer service experience.
- Excellent verbal and written communication skills.
- A friendly, polite and professional approach.
- Strong attention to detail and accuracy.
- Excellent organisation and time-management skills.
- The ability to manage multiple priorities and changing requirements.
- Strong problem-solving and analytical skills.
- Confidence communicating with customers via phone, email and online channels.
- Competence using Microsoft Office/Microsoft 365.
- A proactive approach to identifying improvements and resolving issues.
- The ability to build positive relationships with customers and colleagues.
- A strong team-player mentality.
- A positive, flexible and adaptable approach.
- A self-motivated attitude with a willingness to take ownership.
- A strong can-do attitude and sense of urgency.
If you would like to apply for the role, then please email your CV or call Deb on (phone number removed).
Closing date is 14.10.2026. Please note this could change subject to suitable applications.
customer Service Advisor employer: Hawk 3 Talent Solutions
Join a dynamic and inclusive team in Leeds, where your expertise as a Financial Controller will be valued and nurtured. We offer competitive salaries, a supportive work culture that encourages professional growth, and the opportunity to make a significant impact within a diverse organisation. With a focus on collaboration and innovation, you'll thrive in an environment that prioritises both personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawk 3 Talent Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawk 3 Talent Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawk 3 Talent Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Hawk 3 Talent Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawk 3 Talent Solutions!
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
