At a Glance
- Tasks: Be the go-to person for client enquiries and build strong relationships.
- Company: Join a rapidly growing independent financial advisory in Manchester's city centre.
- Benefits: Enjoy 25 days holiday, private health insurance, and a monthly bonus scheme.
- Other info: Interviews are happening now, with an ideal start date in September.
- Why this job: Make a real impact on clients' financial journeys in a supportive team culture.
- Qualifications: No financial experience needed; just bring your passion for customer service.
The predicted salary is between 24000 - 28800 £ per year.
Direct message the job poster from Hawk 3 Talent Solutions
Specialist Recruitment Consultant at Hawk3 Talent Solutions Job Title: Client Relationship Manager
Location: Manchester, City Centre
Salary: Competitive depending on experience and commission structure in place
Hawk3 Talent Solutions are recruiting on behalf of one a rapidly growing independent financial advisory business in the heart of Manchester. Due to internal promotion and growth, they are looking to hire a client relationship manager to join the team whilst launching a new business. This person will be the first point of call for new enquiries, so you need to be someone who is confident building relationships, have a passion for customer service and the journey of the customer. This is not another admin or coordination role — it’s your chance to become a key player in shaping customer experiences, strengthening client loyalty, and making a real difference in people’s financial journeys.
The role:
You will be the face of the firm for new and existing clients
Managing inbound enquiries of approx. 100 per week by making outbound introduction calls to discuss their requirements and the services the business offers to see if this is aligned
Booking in qualified follow up meetings with advisors
When a client is being onboarded you will be responsible for regular check ins to ensure the service is of standard and see if they need any additional assistance
Work closely with internal team
Suggesting improvements — your voice and ideas will be genuinely valued
While previous experience in financial services is a bonus, it’s not essential. What matters most is your ability to connect with people, deliver a high standard of service, and manage relationships with confidence and care.
Ideal backgrounds include:
Recruitment
Client Relationship Manager in Manchester employer: Hawk 3 Talent Solutions
Hawk 3 Talent Solutions is an excellent employer, offering a dynamic work environment in Plymouth where proactive individuals can thrive. With a comprehensive benefits package and a strong focus on employee growth, this role not only supports senior management but also provides opportunities for long-term career development in a collaborative and supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Manchester
✨Tip Number 1
Familiarise yourself with the financial advisory industry. Even if you don't have direct experience, understanding key concepts and terminology can help you engage in meaningful conversations with potential clients and demonstrate your commitment to learning.
✨Tip Number 2
Practice your communication skills. As a Client Relationship Manager, you'll be the first point of contact for clients. Role-play scenarios with friends or family to build confidence in handling inquiries and discussing services effectively.
✨Tip Number 3
Network within the industry. Attend local events or join online forums related to financial services. Building connections can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Showcase your customer service passion. Prepare examples from your past experiences where you've gone above and beyond for clients. This will highlight your dedication to client satisfaction and your ability to build strong relationships.
We think you need these skills to ace Client Relationship Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client relationship management, customer service, or sales. Use specific examples that demonstrate your ability to build relationships and deliver high-quality service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your background aligns with the company's needs and express your enthusiasm for contributing to their growth.
Highlight Soft Skills:In your application, emphasise soft skills such as communication, empathy, and problem-solving. These are crucial for a Client Relationship Manager, so provide examples of how you've successfully used these skills in past roles.
Follow Up:After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Show Your Passion for Customer Service
As a Client Relationship Manager, your ability to connect with clients is crucial. Be prepared to share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction. This will demonstrate your commitment to delivering exceptional service.
✨Prepare for Common Questions
Anticipate questions related to relationship management and client onboarding. Think about how you would handle various scenarios, such as managing difficult clients or suggesting improvements to services. Practising your responses can help you feel more confident during the interview.
✨Highlight Relevant Experience
Even if you don't have direct experience in financial services, draw on your background in recruitment, account management, or sales. Discuss how these experiences have equipped you with the skills needed to excel in this role, such as communication, problem-solving, and relationship-building.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company's growth plans and team culture. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
