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- Tasks: Manage key client accounts and drive growth through strategic relationships.
- Company: Dynamic logistics company focused on client success and team collaboration.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Why this job: Join a thriving team and make a real impact in client relationships and business growth.
- Qualifications: Experience in account management, preferably in logistics or 3PL sectors.
- Other info: Exciting opportunity for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a Key Account Manager to manage and nurture strategic customer relationships. In this role, you will be responsible for driving growth through existing accounts, ensuring the highest level of client satisfaction, and identifying opportunities for service and revenue expansion.
This is an excellent opportunity for an individual with a proven track record in customer account management, preferably in logistics or 3PL sectors. You will be responsible for overseeing the financial and operational aspects of client accounts, working closely with internal teams, and ensuring seamless service delivery.
Key Responsibilities:- Client Ownership: Manage key client accounts with full accountability for their P&L, ensuring pricing and profitability align with business targets.
- Service Delivery Management: Monitor key performance indicators (KPIs), service level agreements (SLAs), and client satisfaction, ensuring high standards are maintained and areas for improvement are identified.
- Business Reviews: Prepare for and lead regular business review meetings with clients, discussing performance, feedback, and future plans for continued growth.
- Growth Strategy: Identify and implement strategic initiatives to expand client accounts by identifying new opportunities and providing tailored solutions that meet clients' evolving needs.
- Risk Management: Anticipate potential risks or issues in client relationships, addressing them proactively and developing contingency plans as required.
- Escalation Management: Handle any escalated client issues efficiently, working to resolve them quickly and maintaining strong, positive relationships.
- Leadership: Lead and guide a high-performing team, ensuring they are motivated and aligned with client success goals.
- Internal Collaboration: Work with various internal teams to support client projects, new business initiatives, and ensure smooth communication and service delivery.
- Experience: Previous experience in account management, ideally within 3PL, logistics, or distribution, is essential. Experience working with fashion clients would be a bonus.
- Business & Financial Acumen: Ability to manage P&L, track financial performance, and drive account profitability through strategic planning.
- Leadership: Strong leadership skills, with experience managing and developing teams to achieve their full potential.
- Communication Skills: Excellent written and verbal communication, with the ability to engage with stakeholders at all levels and lead client-facing discussions.
- Problem-Solving: Skilled at identifying issues and providing solutions that improve client satisfaction and operational efficiency.
If you would like to apply then please email your CV to Jade.Lawlor@hawk-3.com or call Jade on 07526 166809. Closing date is 10.01.2026 - Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
Key Account Manager in Birmingham employer: Hawk 3 Talent Solutions
Contact Detail:
Hawk 3 Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and 3PL sectors. Attend industry events, join relevant online groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business model and think about how you can add value as a Key Account Manager. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you’ve driven growth or improved client satisfaction. Use metrics to back up your claims – numbers speak volumes in account management roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in client relationships. Let’s get you that Key Account Manager role!
We think you need these skills to ace Key Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management, especially in logistics or 3PL sectors, and showcase any relevant achievements that demonstrate your ability to drive growth and client satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've managed key accounts and improved client relationships in the past. Keep it engaging and personal!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and ensure there are no typos or grammatical errors. This is your first impression, so make it count!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're tech-savvy!
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your understanding of P&L management. Brush up on financial metrics relevant to account profitability and be ready to discuss how you've driven growth in previous roles.
✨Client-Centric Mindset
Showcase your ability to nurture client relationships. Prepare examples of how you've maintained high client satisfaction and resolved issues effectively. This will highlight your problem-solving skills and commitment to service delivery.
✨Prepare for Business Reviews
Since leading business review meetings is part of the role, practice discussing performance metrics and future strategies. Bring insights on how you’ve previously identified opportunities for growth and tailored solutions to meet client needs.
✨Collaborative Spirit
Emphasise your experience working with internal teams. Be ready to share examples of how you've collaborated across departments to support client projects and ensure seamless service delivery, showcasing your leadership and communication skills.
