At a Glance
- Tasks: Engage with customers via phone, email, and social media to provide top-notch service.
- Company: Join Hawes & Curtis, a British brand known for luxury and style.
- Benefits: Gain valuable experience in customer service within a stylish retail environment.
- Other info: Flexible hours and a chance to work with a passionate team.
- Why this job: Be the voice of a heritage brand and make customers feel valued every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
About Us
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Role
We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot. We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.
Responsibilities & Duties
- Respond promptly to customer inquiries via email, chat, phone, and social media
- Assist customers with orders, returns, exchanges, and product information
- Resolve customer complaints efficiently while maintaining a professional tone
- Maintain up-to-date knowledge of products, promotions, and company policies
- Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues
- Accurately document customer interactions in the CRM system
- Identify opportunities to improve customer experience and provide feedback
Requirements
- Previous experience in customer service, preferably in retail or fashion
- Strong written and verbal communication skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with CRM systems and customer support tools
- Problem-solving mindset with attention to detail
- Flexible availability, including weekends or peak retail periods
Personal Attributes:
- Collaborative and clear communicator
- Detail-oriented with strong prioritisation
- Proactive and ownership-focused
Customer Service Associate in Slough employer: Hawes and Curtis
Hawes & Curtis is an exceptional employer that values its employees by fostering a collaborative and supportive work culture, where customer service associates are empowered to deliver outstanding experiences. Located in the heart of the fashion industry, we offer competitive benefits, opportunities for professional growth, and a chance to be part of a prestigious brand known for its commitment to quality and craftsmanship. Join us to develop your skills in a dynamic environment that celebrates both individual contributions and team success.
