At a Glance
- Tasks: Analyse customer data to drive insights and improve CRM strategies.
- Company: Join Hawes & Curtis, a heritage British brand with a modern twist.
- Benefits: Creative ownership, impactful work, and a chance to shape brand future.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that enhances customer experiences through data-driven insights.
- Qualifications: Analytical skills, experience with CRM/CDP platforms, and strong communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Founded on Jermyn Street in 1913, Hawes & Curtis is a heritage British brand known for exceptional quality, timeless style and modern relevance.
As the brand evolves, our focus is on balancing our tailoring-led legacy with a confident, contemporary lifestyle proposition — delivering luxury for less through elevated design, craftsmanship and clarity of message across both Men's and Womenswear.
The Role
You'll be joining three well-established and growing fashion brands, responsible for the management of all data quality and data analytics.
You’ll be instrumental in delivering true insights into customer behaviour that drive the CRM strategy.
Responsibilities
- Customer Data Capture & Quality
- Improve customer data capture across e Commerce and retail channels, ensuring high data quality, strong consent management, and enriched customer profiles.
- Support best practices around data collection, permissions, and customer preference management.
- CRM & Customer Data Analysis
- Analyse transactional and behavioural customer data using the Ometria CDP to identify trends and actionable insights.
- Explore customer behaviours, lifecycle stages, and purchasing patterns to support CRM and marketing strategy.
- Segmentation & Audience Management
- Develop and maintain customer segmentation models to support targeted marketing and personalised communications.
- Build and manage audience selections for CRM campaigns across email and other marketing channels.
- Campaign & CRM Performance Reporting
- Analyse CRM campaign performance and provide clear reporting with optimisation recommendations.
- Identify opportunities to improve engagement, retention, and customer lifetime value.
- e Commerce Trading & Stakeholder Reporting
- Manage weekly e Commerce trading reports for Hawes & Curtis, highlighting key KPIs, trends, and performance drivers.
- Present CRM and customer insights to stakeholders during trading and performance meetings.
- Work closely with marketing, e Commerce, and trading teams to ensure data insights support commercial decision-making.
- What we’re looking for
- Passion to improve customer insights, CRM performance
- A “seek & solve” mentality, continuing to unlock insights that improve customer experience and value
- The ability to tell stories and not simply present data reports
- Previous analytical experience, ideally within the multi-channel retail industry or alternatively from agency or consultancy side looking to move client side
- Experience of using CRM/CDP platforms for selections and analysis (e. g. Ometria)
- Solid skills in Excel, Powerpoint, and web analytics tools e. g. GA4
- Experience of data capture best practices
- Knowledge of database management and segmentation
- Ability to work to deadlines across multiple brands in a fast-paced environment
- Meticulous attention to detail and project management skills
- Excellent communication skills with the ability to present complex data clearly to stakeholders across the business
- Strong relationship building skills with cross-functional team
Why Join Hawes & Curtis?
- Play a key role in shaping the future voice of an iconic British brand
- Work at the intersection of heritage, modernity and commercial growth
- High level of creative ownership and influence
- Opportunity to build a brand platform with longevity and impact
If you are passionate about understanding customer insights and using CRM and e Commerce data to deliver more personalised and effective customer experiences - we would love to hear from you.
Customer Insights Analyst in Slough employer: Hawes and Curtis
Hawes and Curtis is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from a hybrid work schedule, allowing for a balanced professional and personal life, while also enjoying opportunities for growth and development within the company. With a focus on analytical insights and stock coordination, this role not only maximises sales potential but also empowers team members to make impactful contributions to the business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Analyst in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawes and Curtis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawes and Curtis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Insights Analyst in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawes and Curtis:Your cover letter is your chance to shine! Tell us why you want to work at Hawes and Curtis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawes and Curtis!
How to prepare for a job interview at Hawes and Curtis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
