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For Companies At a Glance
- Tasks: Lead exciting ecommerce projects and enhance our digital customer experience.
- Company: Join Hawes & Curtis, a prestigious British brand known for luxury and style.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of digital transformation in a heritage brand.
- Qualifications: Experience in service delivery or project management with strong communication skills.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Role
As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations.
Project & Delivery Management
- Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities.
- Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule.
- Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives.
Cross-Functional Collaboration
- Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners.
- Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery teams.
- Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability.
Quality Assurance & Operational Excellence
- Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency.
- Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems.
- Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions.
- Commercially aware, with a good understanding of contract management and profitability analysis.
Stakeholder Communication
- Provide clear, structured updates on project status, risks, and next steps to senior stakeholders.
- Support business teams with training, documentation, and guidance on new tools and processes.
- Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience).
Skills & Experience
- Proven experience in service delivery management, or similar experience in project management.
- In depth knowledge of IT infrastructure, networks, and emerging technologies.
- Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes.
- Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders.
- Highly organised, detail-driven, and comfortable managing multiple projects simultaneously.
- A passion for elevating the digital presence of a premium, heritage-driven brand.
Ecommerce Service Delivery Manager in London employer: Hawes and Curtis
Contact Detail:
Hawes and Curtis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce and service delivery space. Attend industry events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your past projects and achievements in ecommerce management. This is your chance to shine and demonstrate how you can elevate the digital experience for brands like Hawes & Curtis.
✨Tip Number 3
Prepare for interviews by researching the company and its digital presence. Understand their brand values and be ready to discuss how your experience aligns with their goals. Tailor your responses to show you're the perfect fit for enhancing their ecommerce strategy.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in joining our team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Ecommerce Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your project management experience and any relevant ecommerce knowledge to show us you're the perfect fit for the Ecommerce Service Delivery Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing digital experiences. Share specific examples of how you've successfully managed projects or collaborated with cross-functional teams in the past, so we can see your potential impact on our brand.
Showcase Your Communication Skills: Since this role involves liaising with various teams, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t hesitate to translate any technical jargon into business-friendly terms to show us you can bridge that gap.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our brand and values!
How to prepare for a job interview at Hawes and Curtis
✨Know the Brand Inside Out
Before your interview, dive deep into Hawes & Curtis' history, values, and product offerings. Understanding their heritage and what makes their luxury brand stand out will help you connect your experience to their mission.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed ecommerce projects in the past. Highlight your ability to coordinate cross-functional teams and deliver results on time, as this role requires strong project management skills.
✨Communicate Clearly and Confidently
Practice translating technical jargon into layman's terms. Since you'll be liaising with various teams, demonstrating your communication skills will show that you can bridge the gap between technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot issues or manage risks in a project. Being able to articulate your thought process will impress the interviewers.
