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- Tasks: Lead exciting ecommerce projects and enhance our digital customer experience.
- Company: Join Hawes & Curtis, a prestigious British brand known for luxury and style.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for growth.
- Why this job: Be at the forefront of digital transformation in a heritage-driven brand.
- Qualifications: Experience in project management and a passion for ecommerce is essential.
- Other info: Collaborative environment with a focus on innovation and quality.
The predicted salary is between 28800 - 48000 £ per year.
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations.
Project & Delivery Management- Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities.
- Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule.
- Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives.
- Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners.
- Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery teams.
- Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability.
- Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency.
- Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems.
- Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions.
- Commercially aware, with a good understanding of contract management and profitability analysis.
- Provide clear, structured updates on project status, risks, and next steps to senior stakeholders.
- Support business teams with training, documentation, and guidance on new tools and processes.
- Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience).
- Proven experience in service delivery management, or similar experience in project management.
- In depth knowledge of IT infrastructure, networks, and emerging technologies.
- Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes.
- Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders.
- Highly organised, detail-driven, and comfortable managing multiple projects simultaneously.
- A passion for elevating the digital presence of a premium, heritage-driven brand.
Ecommerce Service Delivery Manager in England employer: Hawes and Curtis
Contact Detail:
Hawes and Curtis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Service Delivery Manager in England
✨Tip Number 1
Don't be shy! Direct message the job poster on LinkedIn. A friendly note expressing your interest can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Hawes & Curtis. They can provide insider info and might even refer you, which can double your chances of landing an interview.
✨Tip Number 3
Prepare for the interview by researching the company’s recent projects and digital initiatives. This shows you're genuinely interested and ready to contribute to their ecommerce goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hawes & Curtis.
We think you need these skills to ace Ecommerce Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your project management experience and any relevant ecommerce knowledge to show us you're the perfect fit for the Ecommerce Service Delivery Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about elevating the digital presence of a heritage brand like Hawes & Curtis. Share specific examples of how you've successfully managed projects or collaborated with cross-functional teams in the past.
Showcase Your Communication Skills: Since this role involves liaising with various teams, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don't hesitate to translate any technical jargon into business-friendly terms.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Hawes and Curtis
✨Know Your Stuff
Make sure you understand the ins and outs of ecommerce service delivery. Brush up on your knowledge of IT infrastructure, cloud technologies, and ecommerce platforms. Being able to speak confidently about these topics will show that you're serious about the role.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects. Highlight how you coordinated with different teams, handled risks, and ensured timely delivery. This will demonstrate your ability to manage the end-to-end delivery of ecommerce projects effectively.
✨Communicate Clearly
Practice translating technical jargon into simple terms. Since you'll be liaising with various stakeholders, being able to communicate complex ideas clearly is crucial. Consider doing mock interviews where you explain technical concepts to a non-technical friend.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a project delay or a miscommunication between teams. Think through potential scenarios in advance and prepare structured responses that showcase your problem-solving skills and ability to maintain operational excellence.