At a Glance
- Tasks: Lead exciting ecommerce projects and enhance our digital customer experience.
- Company: Join Hawes & Curtis, a prestigious British brand known for luxury and style.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Collaborative environment with a focus on innovation and quality.
- Why this job: Be at the forefront of digital transformation in a heritage-driven brand.
- Qualifications: Experience in project management and a passion for ecommerce.
The predicted salary is between 54000 - 66000 £ per year.
- Direct message the job poster from Hawes and Curtis
- Talent Acquisition Specialist at Hawes and Curtis
About Us
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear.
With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Role
As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers.
Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations.
- Project & Delivery Management
- Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities.
- Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule.
- Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives.
- Cross-Functional Collaboration
- Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners.
- Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery steams.
- Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability.
- Quality Assurance & Operational Excellence
- Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency.
- Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems.
- Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions.
- Commercially aware, with a good understanding of contract management and profitability analysis.
- Stakeholder Communication
- Provide clear, structured updates on project status, risks, and next steps to senior stakeholders.
- Support business teams with training, documentation, and guidance on new tools and processes.
- Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience)
Skills & Experience
- Proven experience in service delivery management, or similar experience in project management.
- In depth knowledge of IT infrastructure, networks, and emerging technologies
- Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes.
- Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders.
- Highly organised, detail-driven, and comfortable managing multiple projects simultaneously.
- A passion for elevating the digital presence of a premium, heritage-driven brand.
- Seniority level: Not Applicable
- Job function: Project Management, Retail
- Referrals increase your chances of interviewing at Hawes and Curtis by 2x
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Ecommerce Service Delivery Manager employer: Hawes and Curtis
Hawes and Curtis is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from a hybrid work schedule, allowing for a balanced professional and personal life, while also enjoying opportunities for growth and development within the company. With a focus on analytical insights and stock coordination, this role not only maximises sales potential but also empowers team members to make impactful contributions to the business.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Service Delivery Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Hawes and Curtis are looking for when hiring for a Ecommerce Service Delivery Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Hawes and Curtis for the Ecommerce Service Delivery Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Hawes and Curtis as a Ecommerce Service Delivery Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Hawes and Curtis’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Service Delivery Manager.
We think you need these skills to ace Ecommerce Service Delivery Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Hawes and Curtis, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Hawes and Curtis's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Hawes and Curtis. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Hawes and Curtis
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Hawes and Curtis uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Hawes and Curtis. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
