At a Glance
- Tasks: Drive online revenue and optimise customer journeys for a luxury brand.
- Company: Hawes & Curtis, a British heritage brand known for quality and style.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on innovation and performance.
- Why this job: Join a prestigious brand and make a real impact in ecommerce.
- Qualifications: 5+ years in Ecommerce with strong analytical and trading skills.
The predicted salary is between 50000 - 60000 € per year.
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Ecommerce Manager will own the day-to-day trading, onsite execution, and performance optimisation of the Hawes & Curtis website across all markets, working closely with the Ecommerce Lead to deliver the ecommerce strategy. They will be responsible for driving online revenue, improving conversion, and delivering best-in-class customer journeys, while supporting brand positioning and long-term growth. This is a commercially focused, hands-on role requiring strong analytical capability, trading instinct, and close cross-functional leadership support.
Key Responsibilities- Trading Growth & Revenue
- Own daily, weekly, and monthly online trading performance across all markets (UK, US, International)
- Support with seasonal, promotional, and campaign trading plans in line with business objectives
- Maximise revenue through effective product placement, merchandising, and promotional strategy
- Partner with Creative and Performance marketing team members to support key moments (Black Friday, Sale, New Season, Category Launches)
- Own homepage, PLPs, PDPs, navigation, and campaign landing pages
- Deliver best-in-class product storytelling and category journeys onsite
- Optimise customer pathways from acquisition to conversion
- Ensure priority categories (shirts, tailoring, casualwear, footwear, accessories and womenswear) are consistently supported
- Conversion & Performance Optimisation
- Work with CRO and UX lead to drive roadmap: A/B testing, UX improvements, funnel optimisation
- Improve CVR, AOV, and bounce rate through continuous iteration
- Use analytics tools (GA4, heatmaps, dashboards, available customer and product data) to identify opportunities
- Stock, Range & Availability Management
- Work closely with Merchandising and Supply Chain to manage stock health
- Identify risks: fragmentation, overstock, availability gaps
- Support full-price sell-through and margin protection
- Ensure availability supports campaign and marketing plans
- International & Multi-Market Management
- Manage localisation across key markets (pricing, promotions, content)
- Support US growth and international expansion
- Ensure duties, taxes, delivery messaging and UX are clear and optimised
- Adapt and execute the global trading plan to reflect local market needs, within agreed commercial guardrails
- Cross-Functional Leadership
- Act as a key day-to-day partner to Marketing, Creative, CRM and Performance teams, ensuring trading priorities are clearly briefed and executed
- Support campaign planning and execution
- Champion a test-and-learn, data-led culture
- Platform & Technology
- Support the Shopify migration and platform roadmap
- Partner with agencies and tech providers
- Contribute recommendations on tools and automation to improve trading efficiency
- Support automation and AI adoption where relevant
5+ years’ experience in Ecommerce / Digital Trading (fashion or lifestyle preferred). Proven track record of delivering online revenue growth. Strong commercial and analytical mindset. Experience managing onsite merchandising and promotions. Advanced understanding of CRO and UX principles. Experience in international ecommerce (USA, AUS, ROW). Shopify expertise. Experience in premium or heritage brands. Exposure to CRM and lifecycle marketing. Understanding of paid media and attribution.
Personal Attributes- Commercially sharp and results-driven
- Collaborative and clear communicator
- Detail-oriented with strong prioritisation
- Proactive and ownership-focused
- Comfortable balancing brand and performance
Please note this role is 4 days on-site with 1 day wfh.
Ecommerce Manager employer: Hawes and Curtis
Hawes & Curtis is an exceptional employer that values its employees by fostering a collaborative and innovative work culture, particularly for the Ecommerce Manager role. With a focus on professional growth, employees benefit from hands-on experience in a dynamic environment, alongside opportunities to influence the brand's digital strategy while enjoying the perks of working in a prestigious British heritage brand known for its quality and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at Hawes & Curtis or similar brands. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with Shopify or CRO, make sure to highlight that in conversations. Bring examples of how you've driven online revenue or improved customer journeys – numbers speak volumes!
✨Tip Number 3
Be proactive! Don’t just wait for job openings; pitch your ideas on how you could enhance their ecommerce strategy. This shows initiative and gives them a taste of what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Hawes & Curtis team.
We think you need these skills to ace Ecommerce Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Ecommerce Manager role. Highlight your achievements in driving online revenue and optimising customer journeys, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about ecommerce and how your background in fashion or lifestyle brands makes you the perfect fit for our team at Hawes & Curtis.
Showcase Your Analytical Skills:Since this role requires strong analytical capabilities, don’t forget to mention any experience you have with tools like GA4 or A/B testing. We want to see how you’ve used data to drive decisions and improve performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Hawes and Curtis
✨Know Your Numbers
As an Ecommerce Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics like conversion rates, average order value, and bounce rates. Be ready to discuss how you've used data to drive revenue growth in previous roles.
✨Showcase Your Creativity
This role requires a blend of creativity and commercial acumen. Prepare examples of successful campaigns or product placements you've executed. Highlight how you collaborated with creative teams to enhance customer journeys and brand storytelling.
✨Understand the Brand
Hawes & Curtis has a rich heritage. Familiarise yourself with their product lines and brand values. Be prepared to discuss how you can align your ecommerce strategies with their brand positioning and long-term growth objectives.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various teams. Think of examples where you've successfully partnered with marketing, creative, or supply chain teams. Emphasise your communication skills and how you ensure everyone is aligned on trading priorities.
